At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software.
Our Trust Center connects you to the latest information on the security, reliability, privacy, and compliance of our products.
We are committed to keeping our customers’ data secure, aligned with the strictest security measures available on the market.
View information on our certification and policies: certifications, assurance, and corporate policies like Code of Conduct, whistle-blower, and fraud management.
Our privacy program is focused on protecting privacy, providing transparency and building trust. View our statements, (sub) processors & more.
View our company information and the terms and conditions of our global CM.com entities. Including general and product-specific terms, data protection agreements and service level agreements.
CM.com has combined best practices on risk management with the specific type of organisation and culture in a value added model of risk management, freedom where possible, controls where necessary.
The GenAI Engine follows GDPR, hosting data in Europe, anonymizing it per regulations, and ensuring it's used only as intended, without training language models.
CM.com, via independent auditors, periodically assesses the quality of our services to the latest insights, legislation, and standards (like ISO and PCI DSS). CM.com continually works to improve the quality of the services and aims to be transparent about it.
Quality Management
To outperform expectations we need to maintain a clear view on the wishes and requirements of our clients and other stakeholders.
Environmental Management
To ensure a constant focus on environmental impact, social responsibility and corporate governance.
Information Technology Service Management
To constantly deliver high quality products and effective support.
Information Security Management
Protecting data and services is crucial in many ways.
Information Security Management for Cloud Services
Addressing protection of data and services and shared responsibilities in the cloud.
Personal Information Protection in Cloud Services
Addressing protection of personal data and related shared responsibilities in the cloud.
Read more about the implementation of our information security policy.
CM.com is ISO 27001, 27017, 27018, 9001, 14001, and 20000 certified for their services delivered to customers. The services in scope as stated in the ISO certificates are:
"The delivery of: CPaaS (Messaging & Voice), SaaS Platform (Mobile Marketing Cloud, Mobile Service Cloud, Conversational AI Cloud), Ticketing Platforms (General Admission, YourTicketProvider, Global Ticket, Seated), Identity and Sign Services, Online Payment Services."
This complaints process can be used by CM.com customers to express dissatisfaction with our services. Email complaints@cm.com in order for us to process your complaint in the best way.
Please include the following information:
Your full name
Your address
Your CM.com CRM id
A detailed description of your complaint
Please include copies of documentation or proof supporting your complaint
We will confirm the reception of your complaint within 2 business days and strive to resolve the complaint within 15 business days. If for some reason we are not able to reach a solution, we will let you know.
Please be aware that complaints must be made with a reasonable time limit. Therefore, complaints may be rejected if they are received more than 2 years after the fact.
This process does not cover complaints brought by persons or organizations that are not customers. For specific consumer questions with regard to;
Ticket sales you can contact our Consumer support via Phone or WhatsApp on +31 (0)20 244 2877
For generic questions, you can contact our support team.
At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software.
Our Trust Center connects you to the latest information on the security, reliability, privacy, and compliance of our products.
Contact the Risk Team
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