Articles from CM.com

Jan 05, 2022 • Mobile Service Cloud

The Strategy of Customer Service Channels for eCommerce

The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.

Dec 14, 2021 • Platform

CM.com Response to the Log4J Vulnerability

On 10-12-2021 CM.com became aware of the Log4J security vulnerability also known as CVE-2021-44228. We would like to share with our customers how we've acted upon the zero-day vulnerability.

Dec 13, 2021 • Sign

How to Easily Create an Electronic Signature in 5 Steps With Sign

Research suggests that many individuals continue to believe that creating an e-signature is a complicated process. This means that many of them stick with the status quo - using traditional “wet” signatures even though they are associated with higher costs, lower productivity levels, and a more harmful impact on the environment.

Dec 10, 2021 • Customer Experience

Avoid Losing One Third of Your Customers in One Day

According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.

Dec 08, 2021 • Customer Experience

What is Integrated Customer Service and what are its benefits?

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

Engage blog about top ten people skills and working with people in customer service

Dec 07, 2021 • Mobile Service Cloud

Top Ten People Skills for Effective Customer Service Representatives

Dealing with customers on the phone, through email, or via live chat requires a variety of people skills. A good customer service agent needs the delicacy of a diplomat, the verbal agility of a politician, the empathy of a therapist, and the good nature of a helpful friend.

Nov 12, 2021 • Mobile Service Cloud

How Do You Create a Tagging System for eCommerce Customer Service?

Once your customer service team has more than three employees, it is difficult to explain to the rest of the organization what the customer service conversations are about. Adding tags to service conversations is a good method to tackle that problem.

Nov 09, 2021 • Mobile Service Cloud

Five Management Styles That Build High Performing Customer Service Teams

We’ve identified five distinct management styles that help build high-performing customer service teams - but the most successful managers are adaptive ninjas who can switch between styles!

Sep 21, 2021 • WhatsApp

WhatsApp QR Code Ideas to Build a Healthy Contact List

When it comes to creating the path of least resistance, today’s technology has it in the bag. Much of the reason for this is because it’s just so difficult to gain and keep customers in this enormously competitive business world. Therefore, making every experience that they have with us a seamless and pleasurable one is pretty important.

Sep 13, 2021 • Sign

How Digital Certificates Can Add Trust Into Your Contract Signing Process

As more and more everyday interactions make their way online - whether they involve individuals, businesses, or a mixture of the two - it has become more important than ever to verify digital identities.

Aug 31, 2021 • Security

The Benefits of 2FA for Business

Protecting customer data is (or should be) a priority for every modern business. One of the most secure ways to verify customer information is by multi-factor authentication (MFA). In this blog, we’ll discuss the top benefits of MFA (and 2FA) and explain why it’s a must-have for mobile-native businesses.

Aug 11, 2021 • Security

Multi-Factor Authentication Use Cases

Multi-factor authentication, or MFA, is one of the most effective ways for businesses to protect their systems and customers’ online accounts from hacking, spamming, data theft, and more. Let’s take a look at some common multi-factor authentication use cases in high-risk industries that could benefit from using MFA in their security protocols.

Aug 05, 2021 • SMS

Opt-In Policies for SMS: How to Stay Compliant

Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers.

Aug 03, 2021 • Sign

Weighing Up the Benefits of Wet and Dry Signatures

Businesses are increasingly adopting dry or electronic signatures in order to streamline the contract process, reduce their environmental footprint, and lower costs.

Jul 22, 2021 • Sign

11 Benefits of Switching to Electronic Signature Software

Has your business made the shift to using esignatures yet? If you’re curious about the benefits of electronic signatures for your business, you’ve come to the right place. In this blog, we’ll share the benefits of esignatures — plus everything you need to know about CM.com’s electronic signature product.