Tag "Platform"

Jun 06, 2024 • Platform

Unlock Communication Excellence With CPaaS

Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.

Apr 22, 2024 • Platform

Happy Clients, Happy Agents: the Platform Effect in Customer Service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

messaging-fraud-and-prevention-for-businesses

Sep 25, 2023 • Platform

Combat SMS Pumping (AIT) Fraud Effectively With CM.com

In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.

Sep 05, 2023 • Platform

The Software Debate: DIY, CPaaS, or SaaS?

Every business wants to communicate with its customers, whether for marketing, support, or operational purposes. But to do so, you'll need a way to get in touch with your customers- a communications platform. You can build software from scratch, integrate third-party software into your own systems, or implement new software all together. Are you still pondering the correct approach for your business? Then let's figure it below!

Jul 26, 2023 • Platform

Introducing Our Global High Availability Endpoint for CPaaS

CM.com continuously innovates its enterprise-ready CPaaS (communications platform as a service) solution. The business messaging platform offers one simple connection for all channels and conversations and allows customers to connect to their end-users via their preferred channel, hassle-free.

Mar 31, 2022 • Platform

CM.com Response to zero-day in Spring Core Framework

On March 31st a severe vulnerability in the Spring Core Framework was discovered known as "Spring4Shell". With this post we would like to share with our customers how CM.com responded to this zero-day exploit.

Dec 14, 2021 • Platform

CM.com Response to the Log4J Vulnerability

On 10-12-2021 CM.com became aware of the Log4J security vulnerability also known as CVE-2021-44228. We would like to share with our customers how we've acted upon the zero-day vulnerability.

Jan 11, 2021 • Platform

Introducing Sign 2.0: New UX Design for E-Signatures

Bringing you the latest exciting design enhancements, based on current UX insights

Aug 19, 2020 • Platform

7 Tips to Choose the Right CPaaS Provider

At the heart of any CPaaS provider, you’ll find one common theme – APIs. In this article were going to have a look at how to choose the right CPaaS vendor and what are some key characteristics that define a good CPaaS provider. We've bundled them into 7 practical tips, so they're ready to use.

Nov 14, 2018 • Platform

CM.com Takes Next Step in Platform High Availability

When SMS Messaging is a critical part of your business processes it’s important to work together with a partner which ensures high availability. For almost 10 years, CM.com provides a double redundant SMS gateway to her high-end customers. From now on this high availability is ready for all our customers.

Oct 16, 2018 • Platform

Platform High Availability With a Double Redundant SMS Gateway

Almost ten years ago CM.com was the first in the market to provide high-end customers, like banks and governments, a double redundant SMS gateway. And it was a huge success, we won almost all deals in those markets in our home markets.

Apr 03, 2018 • Platform

What Does 24/7 monitoring of the SMS Gateway API Mean?

When you use an SMS Gateway, you'll want to rely on it that this gateway delivers all messages in time. Also, data protection plays a key role in whether or not you can trust a provider with your business-critical or privacy-sensitive messages. When sending SMS notifications over our SMS gateway, you can completely rely on 24/7 monitoring and security to handle this with the utmost care. But what exactly does this mean for you?

May 11, 2017 • Platform

Introducing Texter: a new way of testing your SMS routes

On May 4th, we’ve introduced a completely new way of testing global SMS delivery and SMS routes. Now, you can guarantee the quality of messaging routes without having to deal with fake DLR’s, grey routes and white listed test nodes. That’s because CM’s Texter tests the reliability of messaging routes with live nodes.

SMS Gateway Comparison: The Search For The Perfect Operator

Mar 08, 2017 • Platform

SMS Gateway Comparison: The Search For The Perfect SMS Provider

If you are sending large volumes of SMS messages, an SMS gateway operator will help you to organise and manage your processes. But what makes a good gateway? What does it need to do to stand out from the crowd? What makes an SMS gateway operator stand out from the crowd and how can you choose the right one for your long-term use?