Chatbot

Build Your Own Chatbot? It's Child's Play!

Try out our Generative AI Chatbot. Add your own content, set your own tone of voice and start automating human-like service conversations.

It Only Takes Minutes to Build Your Own Chatbot

Connect your own knowledge sources
Crawl your company website
Personalize to your own tone of voice
Let Generative AI do the magic

Build and Test Your Own Chatbot

Implement a Chatbot on Every Channel

Simulate Human-like Conversations at Scale

Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language at scale. Technology has never been smarter. And never been friendlier.

Natural language flows
High contextual awareness
Multi-lingual support

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How to Make a Chatbot Successful

Conversational AI Cloud drag and drop interface answers

Personal

Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.

Transactional

Use your chatbots to help customers with transactions, whether a purchase, information or status update.

Omnichannel

Make your chatbot available across any channel, including your website, WhatsApp, Instagram, and more.

Conversational

Ensure your chatbot can chat naturally, understand what customers want and offer the needed options.

Privacy and Data Security at the Forefront

Generative AI processes user data, so data protection is key. Rest assured, Your data is stored in the European region for compliance and remains confidential. It will never contain Personal Identifiable Information (PII) and will not be used to train large language models.

You can trust our bot to have valuable conversations with your customers. We have implemented measures against hallucinatory responses and malicious prompt injections.

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Chatbot Types for Your Business

Acquisition

Acquisition chatbots build sales pipelines and cross-sell to existing customers.

FAQ

FAQ chatbots can automate answers to repetitive commonly asked questions.

Internal

Internal chatbots can hold vast amounts of company information in one place.

Service

Service chatbots can automate customer service without agent intervention.

WISMO

WISMO chatbots allow customers to easily self-serve and track orders.

Read How Our Customers Use Our Chatbot

Starting from €500,- per month

Effortlessly build a generative AI chatbot tailored to your sources. Seamlessly accessible across all channels, with a smooth hand-over to live agents.

Fill out the form and our colleagues will help you get started.

Questions About Chatbots? We Have Answers!

What is an AI chatbot?

A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.

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What is a voicebot?

A voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.

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What's the difference between live chat and chatbots?

Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.

CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.

GenAI leverages the power of Large Language Models (LLMs), while protecting against their common pitfalls such as incorrectness & inappropriateness. This is done by using a Retrieval Augmented Generation framework (RAG).

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