Voicebots
Make self-service easy. Automation is valued when it's fast and personal; nothing a voicebot cannot offer.
An immediate response, 24/7? Yes! No need to wait. Your AI voice assistant can answer calls without any delay.
When a voicebot handles routine inbound calls, or does the initial classification, your agents can spend time on valuable tasks.
Consumers are used to calling businesses. They just don't want to wait. With the voicebot technology of Conversational AI Cloud you allow your customers to call and get their questions answered even faster.
Transform your call center with AI & Conversational IVR in an efficient, personal and scalable way. Ensure your customers get the service experience they desire.
What is a voicebot?The technology in Conversational AI Cloud is used for many successful self-service applications such as chatbots, virtual assistants, and knowledge bases. Use this proven solution to automate your call center with Conversational IVR.
With our Voice Solutions, you can actually give your bot a voice. Your voicebot uses the same input as a chatbot. Using one database will enable unified, omnichannel customer journeys. Wherever your customers ask a question, they will receive the same answer.
One CMS for all Conversational AI applications
Create personal conversations using Dialogs and Q&A's
Built-in SSML editor, incl. speech-to-text and text-to-speech
A voicebot is a great digital colleague, keeping the customer journey human in a scalable way. Yet, sometimes customers desire or need human contact. No worries, the voicebot can easily re-route calls to a live agent.
Integrate with your customer service software to share all relevant information - making the conversation even smoother.
Use Conversational IVR to help your customers when they cannot reach live support. Outside office hours, or when your telephone line is overloaded.
A voicebot can be your first line of support. Inform your customers or answer common questions. When more complex support is needed, the bot seamlessly forwards the call to an agent.
Ask questions required to help a customer, such as name or postal code, before re-routing the call to a live agent. An initial intake can speed up the process for customers and agents.
A transactional voicebot can help your customers perform tasks or implement changes. Change an address, cancel an order or make a payment arrangement.
Conversational AI Cloud has allowed VIVID to offer 24/7 customer service via Conversational IVR. Call the company during office hours or out-of-hours and you can self-serve via the voicebot.
Virtual assistant Anouk helps customers via chat and phone wherever she can, routing them to a live agent when needed. Eventually, the voicebot will be able to handle queries independently.
Integrate with other solutions in your front- and backend to create a fully automated customer journey. Get more insights and possibilities to reach even better results.
Keep innovating to make your voicebot more advanced.
Connect with your database, e-commerce platform or other software
Integrate with CM.com or other solutions for Marketing & Service
Enable transactional conversations with a backend integration
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.
Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of Generative AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of GenAI for Customer Service in this blog.
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.
Select a region to show relevant information. This may change the language.
