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Mobile Service Cloud

Maksimer dine medarbejders produktivitet

En AI-drevet indbakke, der samler, administrerer og løfter kundeserviceinteraktioner på tværs af alle kanaler.

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Omnichannel Support

Giv kunderne mulighed for at kontakte kundeservice på deres foretrukne meddelelseskanal

Reduce Waiting Times

Giv kunderne hurtige svar og reducer kontakttiden med 39%.

Gør samtaler personlige

Levér personlig, relevant og præcis service til hver enkelt kunde.

The Only Agent Inbox Your Team Needs

Mobile Service Cloud merges your customers’ favourite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.

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Smart Routing

Send alle samtaler til den rigtige medarbejder for at få ekspertrådgivning og en problemfri oplevelse.

Nemt samarbejde

Gør det muligt for medarbejdere at samarbejde med kolleger eller partnere uden at forlade samtalen.

Ét samlet videnscenter

Upload interne dokumenter for at sikre, at alle medarbejdere arbejder ud fra de samme oplysninger.

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Giv dine agenter deres egen AI-assistent

Vores AI-assistent øger produktiviteten ved at foreslå svar, forbedre skrivekvaliteten, levere oversættelser og opsummere samtaler - alt sammen i én enkelt visning for at øge kundetilfredsheden.

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Conversational AI Cloud personalize to your needs drag and drop

Svarforslag

Kom hurtigere frem til løsninger med præcise AI-genererede svarforslag baseret på dit videnscenter.

Conversational AI Cloud control your answers

Sproglig Assistance

Tilpas dine svar med det samme med et enkelt klik - juster tonen, oversæt, ret stavning, udvid eller omformuler.

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Opsummeringer

Forstå hurtigt samtaler med AI-genererede opsummeringer, der fremhæver centrale kundespørgsmål og vigtige pointer.

360° Customer Profiles

Tilpas samtaler med 360° kundeprofiler

Præsenter detaljerede kundeprofiler direkte fra enhver platform lige ved siden af kundesamtalen. Sørg for, at dine agenter har alle de relevante oplysninger ved hånden, så de kan levere personlig support til hver enkelt kunde.

  1. Integrer alle kundedata fra eksisterende platforme

  2. Se ordrehistorik og tidligere servicesamtaler

  3. Brug tags til at identificere kunder baseret på interaktioner

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Support via alle kanaler

whatsapp
apple business chat
facebook messenger
sms
viber
instagram messaging
telegram
rcs
voice
e-mail

Farvel til siloløsninger.
Goddag engagementsplatform.

Mobil Service Cloud integreres problemfrit med vores pakke af service- og marketingværktøjer for at skabe en samlet oplevelse for både dine kunder og agenter. Det fungerer ubesværet med vores Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels og mere.

Her er, hvad vores kunder siger

Anerkendt, Akkrediteret, Garanteret af

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR

Fra start-ups til store virksomheder

✔ Basic - pr. bruger - Fra DKK 399,-/måneden

Organiser nemt kundeservice til alle moderne kommunikationskanaler.

✔ Avanceret - pr. bruger - Fra DKK 599,-/måneden

Håndter effektivt en stor mængde kundeservicesamtaler med dit team.

✔ Pro - pr. bruger - Fra DKK 999,-/måneden

Lever fremragende kundeservice i stor skala, og forbedr kundeoplevelsen.

Vil du se Mobile Service Cloud i aktion? Udfyld formularen og få en gratis demo af vores eksperter..

Find svar på dine spørgsmål

Hvad er kundeservicesoftware?

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Kundeservicesoftware er en platform, som virksomheder bruger til at håndtere kundehenvendelser og klager effektivt på tværs af forskellige kanaler som e-mail, telefon, chatbots, sociale medier og selvbetjeningsmuligheder. Det centraliserer kundeinteraktioner og gør det lettere for serviceteams at administrere, prioritere og svare på forespørgsler fra ethvert sted og på ethvert tidspunkt.

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Hvad er et Knowledge Center?

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Et Knowledge Center indeholder et omfattende lager af intern virksomhedsinformation på en samlet platform. Denne enestående kilde til sandhed giver hele din organisation adgang til information i realtid på et centralt sted. Denne dynamiske database sikrer, at de mest præcise og relevante svar altid er tilgængelige.

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Hvad er WhatsApp for kundeservice?

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WhatsApp for Customer Service muliggør kundeservice i realtid og giver alle nødvendige oplysninger på ét sted. Det giver direkte adgang til forbrugerne og forbedrer den overordnede kvalitet af kundeservicen. Målet er at tilbyde klar information gennem en-til-en-app-samtaler, så virksomheder kan sende præcise spørgsmål, som kunderne nemt kan svare på.

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Hvad er en chatbot til kundeservice?

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En chatbot til kundeservice håndterer effektivt forskellige forespørgsler og bruger forbundne databaser til komplekse spørgsmål. Med relevante data giver botten personlige svar, der tilpasser sig kunden, konteksten og hensigten. Denne automatisering øger teamets produktivitet og sikrer en ensartet og forbedret kundeoplevelse ved at svare på forespørgsler, bruge databaser og komme med personlige anbefalinger.

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Bliv inspireret

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Jun 06, 2024 • Mobile Service Cloud

Unlock Communication Excellence With CPaaS

Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.

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Apr 29, 2024 • Mobile Service Cloud

17 SMS Customer Service Templates to Use Today

Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.

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Apr 22, 2024 • Mobile Service Cloud

Happy Clients, Happy Agents: the Platform Effect in Customer Service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

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Aug 22, 2023 • Mobile Service Cloud

Measurable Success: 8 Customer Service KPIs That Matter To Your Business

Great customer service results in a positive customer experience. The impression your customers have, affects how they see you as a brand. Ultimately, this impacts business performance and revenue. No wonder you want to improve your customer service. To make an impact on your business, you need to generate data and insights from your customers and your customer service team. What are the actual customer needs and preferences? And how is the team currently performing?

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Jun 30, 2023 • Mobile Service Cloud

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

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Jun 26, 2023 • Mobile Service Cloud

Service Enquiries From WhatsApp Business Made Simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

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Jun 22, 2023 • Mobile Service Cloud

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

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May 05, 2023 • Mobile Service Cloud

What are the most effective customer service channels?

Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?

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Jan 09, 2023 • Mobile Service Cloud

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

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