Learning Snippets
Learn how clear roles, the right tools, and proper feedback make AI agents effective, scalable, and perfectly aligned with your brand. Practical tips to get started—let’s dive in!
Discover HALO, the latest from CM.com! AI Strategist Thomas explains the RAG algorithm, enhancing HALO's answers with smart info use. Learn how to influence outcomes.
Enhance your HALO with AI tips from Thomas. Learn to refine, block irrelevant answers, and add missing knowledge. Make your AI more accurate and relevant!
Welcome to our HALO video! Join Mariska, our Customer Success Manager, as she shares tips on crafting a compelling Tone of Voice for HALO. Get practical examples and actionable advice. Let’s dive in!
In today's fast-paced digital world, automation is key. Join Saskia as she shows how HALO automates tasks like canceling orders in Shopify, making life easier for you and your team!
In the evolving marketing landscape, connect with your audience using HALO. Join Emily to see how AI tools create dynamic, personalized shopping experiences. Transform interactions into opportunities!
In today's fast-paced world, customer service efficiency is vital. Meet HALO, transforming queries into easy tasks. Join Emily to see how AI streamlines interactions, freeing time for what matters!
Learn to analyze conversation volumes, track key metrics, and allocate resources effectively using the Analytics Portal to manage your team’s workload.
Discover how to improve team productivity by analyzing inbound/outbound activity, conversation types, and agent performance with the Analytics Portal.
Optimize response times with metrics like SLA percentages, first response time, and contact resolution time to deliver faster customer support.
Discover Auto Translations. A powerful tool designed to save time and effort by enabling real-time translation of both incoming and outgoing messages.
In today's dynamic business environment, efficient staff planning is crucial for maintaining productivity and managing costs. In this session, we will walk you through the process of staff planning.
Discover how to understand the most common channel strategies and what to consider when choosing the best channel strategy for your service department.
Discover how to unlock generative AI's possibilities! This video explains the benefits of the AI functionality in Mobile Service Cloud and how to effectively use it on a daily basis.
Discover the compelling features of Native Voice. The Voice solution from CM.com designed for Mobile Service Cloud.
The Customer Journey Dashboard is a powerful tool for in-depth data analysis. We will walk you through practical steps to manage challenging chatbot interactions and optimize your customer service.
Enhance the UX by strategically delaying the time between chatbot answers. Perfect for creating a natural and user-friendly interaction. We will demonstrate the simple steps to implement ctaDelay.
Your goal is to lead your customers to your desired destination, a page push can help you with that. In this video, we will explain what a page push is and provide an example how to implement this.
Feedback is important when creating the ultimate customer experience. When using our chatbot, a feedback question is asked to rate the answer of the chatbot. But how to read the data? We'll help you.
