The Platforms Behind Businesses Worldwide

Because of the successful implementation of the chatbot, 85% of visitors find their answer and NPS has increased by 40 points.

Insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website.

Qeld helps entrepreneurs grow by offering flexible communication with CM.com’s Mobile Marketing Cloud and Mobile Service Cloud + WhatsApp.

GGD West-Brabant launches GGDChat with Conversational AI Cloud to make contact tracing easier during the COVID-19 pandemic.

Skin Renewal elevates customer service whilst creating a new, dynamic revenue stream over WhatsApp Business with Mobile Service Cloud

SMS keeps drivers connected at all times. The BMW Group uses CM.com SMS gateway solution for their ConnectedDrive services.

With Chatbot Tracy, DHL Parcel Benelux provides customer-specific, personalized answers. Chatbot Tracy thanks its success to context and a good backbone.

For the reminder services Parkmobile is connected to CM.com's SMS Gateway to make sure people receive the Parkmobile SMS reminders on time.

Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.

Domino's uses WhatsApp for recruiting. Goodbye long and boring application procedures; hello finding the perfect candidate for the job via WhatsApp.

Digital signing was necessary for the recruitment software Mysolution offers. Read here how Sign made digital signing fast and secure.

Randstad sends quickly and reliably text messages to job seekers about new jobs via the platform of CM.com.

Housing association VIVID uses an intelligent chatbot and voicebot to fast track customer queries and share knowledge.

Dustin is meeting B2B customer demands on a B2C level with Mobile Service Cloud.

For its new campaigns, Coca-Cola aimed to take the customer experience to the next level with a Chatbot on WhatsApp Business.

Helping KFC raise the bar and connect with consumers via a ground-breaking WhatsApp chat ordering channel.

As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded.

Find out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud. For the optimal customer experience.

Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud. 

RVshare realised a significant increase in inbound traffic from desktop users, and nearly doubled the visible returning visitors on Safari.

Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support.

CompareGuru streamlines and automates their customer communication with Mobile Service Cloud.

Robiquity automates its client processes in partnership with CM.com using its suite of software solutions.

We asked Takeaway.com what hurdles the company had to take from the time they started to where they are now.

Bot first, agent follow up. Read more about the contact strategy of leading Dutch energy supplier, Eneco.

Chatbot Nina is the core of Vattenfall's Conversational strategy. Nina helps Vattenfall engage with its customers across multiple channels.