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Conversational AI Cloud

Automate Conversations and Ease Service Pressure

Design and deploy AI-powered chatbots across all channels efficiently with a single application - no coding needed.

Conversational AI Cloud engagement platform chatbot conversation

Empower Self-Service

Enable customers to resolve issues without speaking to a human agent

Provide 24/7 Support

Be available to customers no matter the time of day or night

Grow Without Costs

Scale your customer service support without additional operational costs

Easily Build Your Own Chatbot With AI

Set up and fuel your chatbot with accurate content in minutes. Conversational AI Cloud scans your website, PDFs and other knowledge sources to provide quick, accurate AI-generated answers without training, configuration or creating additional chatbot pathways.

Trust our long-term clients

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Conversational AI Cloud interface engagement platform knowledge base

Deploy in Hours Not Weeks

Simply connect your website or knowledge sources and your chatbot is ready to go.

Customize to Your Tone of Voice

Personalize your chatbot to the tone of voice and style of your company.

Human Like Conversations

Create human-like conversations and move away from rigid chatbots with AI.

drag-and-drop builder

Customizable Chatbots That Put You in Control

Customize your chatbot's responses and control dialogue flows with an easy-to-use drag-and-drop builder, enabling you to ensure accurate, high-quality conversations for your customers.

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Simply Drag-and-Drop

Design, launch and maintain automated conversations with ease.

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Integrate Existing Solutions

Utilize your existing technology stack with plug-and-play integrations.

FAQ module

Control Your Answers

Monitor and safeguard through pre-build conversations to ensure the right responses.

Goodbye Siloed Solutions.
Hello Engagement Platform.

Conversational AI Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and team members. It effortlessly works with our Mobile Service Cloud, Customer Data Platform and more.

Here's What Our Customers Have To Say

Recognized - Accredited - Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR

Find Answers to Your Questions

What is Conversational AI?

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Conversational AI technology enables computers to engage in natural text conversations with customers, utilizing data, natural language processing, and machine learning to mimic human interactions. A prime example of Conversational AI in action is a chatbot facilitating instant, personalized responses to customer queries about products or services.

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What is an AI Chatbot?

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An AI chatbot is a computer program simulating human communication, widely employed in diverse online scenarios, from customer service to sales. Advances in technology have elevated chatbots from basic, rigid tools to sophisticated systems that engage users in a remarkably human-like manner.

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What is a Generative AI Chatbot?

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A Generative AI chatbot draws on input from websites, PDFs, knowledge centres and other knowledge sources to generate dynamic responses, eliminating recognition issues, ensuring a hassle-free conversational experience and preventing the need to predefine answers. Generative AI enables instant chatbot set-up and generates contextual answers based on the preferred tone of voice aligned with your brand.

Latest Articles

engage-platform-effect-customer-service
May 07, 2024 • Chatbots

Happy Clients, Happy Agents: the Platform Effect in Customer Service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

blog-image-building-chatbot-experience
Jan 04, 2024 • Chatbots

How to build a great chatbot experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

blog-image-chatbots-increase-sales-reduce-costs
Jan 04, 2024 • Chatbots

How AI chatbots can increase sales and reduce costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

chatbot-examples
Jan 02, 2024 • Chatbots

Six Chatbot Examples For Great Customer Experiences

People use chatbots for various reasons, with “productivity” as the key motivational factor. But what kind of bot do you need? They come in many forms and sizes, and to be successful, you need to think about where to apply a bot, and which kind. What do you want to achieve with the bot? In this guide, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.

digitalizacion-administracion-publica-y-educacion
Jan 02, 2024 • Chatbots

How Generative AI Supercharges your Customer Service?

Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of AI for Customer Service in this blog.

whatsapp-chatbot
Sep 13, 2023 • Chatbots

What Is a WhatsApp Chatbot, and How Do You Build One in WhatsApp Business?

WhatsApp Business and chatbots have skyrocketed as channels for brands to communicate with customers, and there are no signs of slowing down; There are currently around 2 billion active users on WhatsApp in more than 180 countries, and the numbers are still growing! A chatbot on WhatsApp can hugely benefit your business communication. In this blog, we'll explore the true value of WhatsApp Chatbots and how to build one.

chatbot-customer-experience
Sep 13, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

Housing Association Image
Jul 06, 2023 • Chatbots

How chatbots can empower real estate associations to deliver exceptional customer experiences

Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for real estate associations and their customers.

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Jun 30, 2023 • Chatbots

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

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