IT & Operations
Customers expect personalized experiences when communicating with businesses. Therefore, businesses need to bring the ultimate customer experience and reimagine their operations. Overcome the complexities of managing these processes by connecting to an innovative and reliable partner.
Contact Us
Manage Your Processes at Scale
Connect to our Business Messaging and Voice API and communicate with customers on their preferred channels.
Connect to our infrastructure and overcome connection complexity with communication and payment providers.
Scale your business according to your customer's needs in a sustainable way. Grow in new regions and increase your traffic.
Connect to a single platform, with global connectivity for secure, high-volume messaging and payments.
Use our easy-to-connect Business Messaging, Voice, or Payments API and integrate with our platform to future-proof your business.
Receive real-time analytics and detailed insights, in addition to the security of 24/7/365 support and NOC monitoring.
Send SMS or WhatsApp notifications to connect with your customers at the right touchpoints. This way, you lower no-show rates, reduce friction in your operational processes, and improve efficiency.
Communication PlatformInteract and engage with your customers on their preferred messaging channels such as WhatsApp, Apple Messages for Business, and RCS or Voice. Simply connect to all relevant communications channels and enable omnichannel conversations.
Conversational ChannelsTurn any process into a great customer experience. Allow customers to digitally sign documents and identify or authenticate themselves with OTP or other identity solutions. Create a seamless process while protecting your data, accounts, and user transactions.
Two-Factor Authentication
To provide the best communication and driving experience, CM.com stepped in as a CPaaS partner to help make ConnectedDrive scalable and futureproof.
BMW
We have been working together with CM.com for years now and when did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
Takeaway.com.
We agree on the idea that innovation needs continuous development and anticipation of new developments. We want to be ahead of the customer's expectations. CM.com understands that.
Jamezz
We exceed customers' expectations when they want to buy the latest smartphone. In-store verification of identity, bank account, and credit no longer is time-consuming.
MediaMarkt
Customer needs are at the heart of technology estate development. Connect and streamline processes to deliver the best customer experience.
Technology should work for people, not against them. Streamlining processes and services will enhance the experience you can offer your citizens.
Future-proof, streamlined, and scalable solutions and processes are no longer enough. Technology must strive for the ultimate customer experience in order to gain customer trust.
Streamlining your operations will improve your healthcare journeys. Keep your clients happy and remember, technology should work for us, not against us.
IT & Operations is important in any industry. Find your industry to see how we can help.
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Today’s transport operators face a fresh set of challenges. Sharing data between different parts of the organization. Keeping customers happy across a multitude of channels. And leveraging technology to answer customer expectations—which can be summed up as “get it right, right here, right now”. These aren’t simple issues.
86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.
Select a region to show relevant information. This may change the language.
+971 4 589 6035
