CM.com Named ‘Leading Challenger’ in Mobile Voice by Juniper Research

CM.com, a global leader in cloud software for conversational commerce, is proud to announce it has been named a ‘Leading Challenger’ in Mobile Voice in the latest report from Juniper Research, Mobile Voice Strategies: Future Monetisation Opportunities & Market Forecasts 2022-2026. The report details fifteen mobile voice vendors that Juniper Research considers leaders in the space. 

Mobile Voice Competitor Leaderboard

CM.com placed at #6 in the report’s Mobile Voice Competitor Leaderboard, based on Juniper Research’s assessment of each player’s capability and capacity, as well as its product and position in the broader market for mobile voice services. CM.com scored particularly highly against its competitors for the extent and breadth of its partnerships in the mobile voice sector, as well as its future business prospects in the sector.

The report also found that the total number of Voice-over-5G users will reach 2.5 billion globally by 2026, and urged operators to capitalise on the growth of Voice-over-5G users to create a new portfolio of voice services.

Timothy Vergracht, Voice Product Owner at CM.com commented: “We are delighted to have been recognised in this report as a Leading Challenger in the Mobile Voice market. Our focus on self-service, easy to use apps and APIs combined with the scalability of our platform and our cost-effective local routing offerings have enabled us to deliver consistently for our mobile voice customers all around the world. This news is testament to the rapid progress CM.com has made in this increasingly competitive space.”

Elisha Sudlow-Poole, Research Analyst at Juniper Research said: “As stakeholders increasingly recognise the revenue opportunities to be gained from deployment, the number of players in the mobile voice market has risen, with CM.com achieving strong progress to become a ‘Leading Challenger’ in the space. As CM.com is consistently acquiring, Juniper Research believes this highlights the company’s commitment to innovation and agility and intent to strengthen its position to support the proliferation of the eCommerce market and a transition towards conversational commerce.”

Communications Platform

CM.com’s global geo-redundant Communications Platform offers secure and cost-efficient voice communication solutions that enable businesses to make, receive and automate calls while reducing costs and improving efficiency. It is trusted by brands worldwide, including Takeaway.com and VIVID.