CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.
Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.
Juniper Research ranks CM.com, the market leader in conversational interfaces, as a leader in the Contact Center-as-a-Service (CCaaS) market.
The AI leaders are attending AI Everything to help regional businesses easily create and automate intelligent, personalized conversations and improve customer engagement.
By combining rule-based and AI technologies, Conversational AI Cloud provides highly effective services that enrich both the user and employee experience.
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