Use SMS as a way to increase customer engagement and satisfaction and improve account security with our fast and reliable SMS messaging platform. We deliver messages within seconds around the world through our connectivity platform on our privately owned cloud infrastructure.
Start SMS Messaging TrialRequest more informationAchieve a 98% Open Rate For Your Marketing Campaigns With SMS. Increase your CTR and ROI with mobile-first SMS marketing.
Add SMS to your contact center and help your agents to connect with your customers. Send out notifications without losing that personal touch.
Use SMS One Time Passwords (OTP) to enhance the customer experience and increase the security of your (and your customers') online data.
Timely communication via SMS helps streamline your business flow. Send reminders for appointments, deliveries, late payments, and more.
Our SMS Gateway makes it easy to send bulk text messages across the globe.
Connect your website or application to our API for reliable and fast global messaging – and benefit from 60+ direct carrier connections to deliver your SMS.
Read moreUse Two-Way SMS to follow up on customer responses
Combat fraud with Safeguard: Destination Management
We inform millions of consumers effectively about their food order via SMS, using the SMS Gateway of CM.com. An easy choice to inform our consumers proactively and to avoid the need to contact us and worry about their order.
With SMS via CM.com, we can reach a lot of people very quickly. Randstad needs and uses CM.com’s services to quickly and reliably send messages: for us, time is money.
SMS plays a crucial role in BMW’s ConnectedDrive services. CM.com’s global reach means they don’t have to worry about which routing or mobile network they need to use; CM.com takes care of it with the SMS Gateway.
Volume Discount from 50,000 Messages
SMS is useful in a variety of business situations. Anywhere you need to message customers with reliable delivery, and high readability, and where information is time-sensitive, SMS is an option. Examples of SMS use cases:
- SMS as appointment reminder
- SMS as planning tool
- SMS as internal communication and notification tool
- SMS as external marketing channel
- SMS for server notifications
- SMS as login code
- SMS for voting
- SMS for applications and requests
- SMS for calamities
- SMS for donations
An SMS API is a type of API that allows your business to integrate SMS (Short Message Service) messaging into your existing software platforms. SMS APIs enable you to send or receive SMS messages quickly and easily through any website or application.
An SMS API makes it possible for your business to operate 24/7, providing customer notifications and information even outside business hours.
As a long-established technology with settled billing processes, SMS isn’t just effective – it’s cheap. While the cost per SMS varies by country, providers like CM.com enjoy global arrangements with network providers in all markets. This enables Worldwide SMS Pricing – one price per country, for all operators, with no extra fees.
Read moreAn SMS Service Provider (SSP) is a company or organization that offers SMS (Short Message Service) messaging services to businesses, individuals, and other entities. These providers operate SMS gateways, which are responsible for sending and receiving text messages between mobile devices and various applications. SMS Service Providers play a crucial role in enabling businesses to send bulk SMS messages, notifications, alerts, and other types of information to their customers or target audience.
The greatest open rates are not always reached through the latest in messaging innovations. Despite all technological possibilities, good old SMS remains the channel with the highest open rates. In 2023, SMS boasts a staggering open rate of 98%. For comparison’s sake, email marketing campaigns receive a 20% open rate.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.
Add SMS to your contact center and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing that important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.
If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
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