Customer engagement today happens on a variety of conversational channels; from SMS to RCS and WhatsApp. Whether it’s person-to-person messaging, reassuring notifications or a helpful chat window; each channel is an opportunity to strengthen the relationship.
In this guide, you’ll see how using the most relevant
conversational channel(s) can increase customer
satisfaction, remove friction and drive growth.
Customer engagement today happens on a variety of conversational channels; from SMS to RCS and WhatsApp. Whether it’s person-to-person messaging, reassuring notifications or a helpful chat window; each channel is an opportunity to strengthen the relationship.
In this guide, you’ll see how using the most relevant
conversational channel(s) can increase customer
satisfaction, remove friction and drive growth.