Start sending and receiving messages in minutes and access all messaging channels via one single API.
If your recipient doesn't have the preferred channel an automatic fall back to another channel such as SMS will be used.
Cloud platform with a unique Business Messaging API for all channels and certifications.
With the CM.com Business Messaging API you can send personalized messages to mobile phones all around the world, on all popular channels. Send and receive one message, or thousands at once.
Manage just one API instead of separate APIs per channel
Add rich content channels to optimize customer service
PHP, Java or C#? We speak your coding language!
Monitor and optimize your messaging strategy in our easy-to-use Channels dashboard. View all your connected messaging channels, add different accounts and keep full control.
Easily request additional channels and numbers
Get clear insight into your monthly active users
Test the WhatsApp Business Solution in our Sandbox
Send reminders of deliveries, orders, appointments
Talk with your customers and deliver support
Updates, changes or reminders; alert when it matters
Protect accounts with two-factor authentication
Drive action with mobile marketing campaigns
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
Colin Peters, European Communications Director at Radius
As a hospital we want to innovate with proven technology so that it can be used without risk for our patients. We are confident in using RCS because patient safety is never compromised and at the same time patient satisfaction can only increase.
Jobbe van Nuenen, Business Manager Healthcare ICT at Amphia
In the future of overseas expansion, Tantan hopes to maintain a close partnership with CM.com, to benefit from their industryleading technology and services, and to bring fresh social APP experiences to users around the world.
Jack Wu, International BD Director at Tantan
Easily integrate, scale-up or add extra channels with one unique Business Messaging API. There are several example codes available for different programming languages.
Your .NET Framework application can send and receive mobile messages. Save time with our API commands and tests.
Use our sample programming code in the language Node.js to send text messages through our Messaging Gateway.
Java is one of the most popular programming language today. Use our Java library to start sending your text messages.
One of our most popular APIs is the HTTP to SMS API, a RESTful API that uses simple query parameters via URLs.
Benefit from one single platform and account for all your business messaging, on all channels.
Send and receive messages from our platform with high uptime and a redundant setup.
Our powerful analytics tools give you a real-time, detailed overview of your worldwide traffic.
Easily increase your customers' engagement and offer better customer service by connecting to multiple channels via one Business Messaging API.
Activate the channels you need in the Channels app on the CM.com platform.
Contact SalesWith the ever-evolving healthcare system, the search continues for the best ways to provide better outcomes while reducing costs. As healthcare is a highly consumer-centric industry, upholding customer delight through personalised communication is crucial. Research suggests that there are opportunities worth $500 billion for innovators like Amazon to provide superior customer experience and establish a new “front door” for healthcare by replacing the first point of contact from a doctor’s clinic to a consumer’s home.
With customer service becoming the new benchmark for successful businesses, the need to sharpen your CX strategies has become eminent. A study by Esteban Kolsky states that 34% of companies are implementing “customer journey mapping” into their customer service. A user experience journey is mapped before and after using a product, customer service paves the path to ensure a seamless journey benefiting both the brand as well as the customer. This blog walks you through the benefits of impactful customer service tips that can help your eCommerce business immensely.
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.
If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. In this blog, we'll share exactly how you can get valid opt-ins for WhatsApp Business and ways you can direct customers to your WhatsApp Business channel.
When it comes to using Instagram Messaging for businesses, it's one of the most convenient and powerful means to build relationships with potential customers, promote and advertise your products/services, and even close sales - all of this at one platform.
When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.
With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business.
Today customer service is undergoing a radical transformation. What was once just a support function has evolved into a critical agent that defines “experience” across the customer journey. Customers today expect personalized service across all touchpoints. But how do you effectively handle an increasing volume of conversations without compromising on efficiency? Luckily, there’s a way. It is called Conversational Helpdesk System: A proactive and customer-centric approach to customer service.
For decades, customer service has been centered around the “issue of ticket resolution" and "ticket management". When a customer clocks in with a problem, the customer service team works to resolve it as quickly as possible. It's not as simple as it seems, especially with an increasing volume of conversations. With an advanced helpdesk ticketing system, your customer service reps can focus on "conversations and customers" first: the two essential aspects indispensable for delivering a superior customer service experience.
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