Empower customers to contact agents on their preferred messaging channel
Provide customers with quick responses and decrease contact time by 39%
Deliver personalized, relevant and accurate service to each individual customer
Mobile Service Cloud merges your customers’ favourite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.
Direct all conversations to the right agent for expert advice and a seamless experience.
Allow agents to collaborate with colleagues or partners without leaving the conversation.
Upload internal documents to ensure all agents work from the same information.
Our AI assistant boosts productivity by suggesting answers, enhancing writing quality, providing translations, and summarizing conversations all in one single view to elevate customer satisfaction.
Request a demoReach resolutions faster with accurate AI-generated answer suggestions based on your knowledge centre.
Customize your responses instantly with a single click—adjust tone, translate, correct spelling, expand, or rephrase.
Quickly understand conversations with AI-generated summaries, highlighting key customer questions and essential points.
Present detailed customer profiles directly from any platform right next to the customer conversation. Ensure your agents have all the relevant information at hand to deliver personalized support to each individual customer.
Integrate all customer data from existing platforms
View order history and previous service conversations
Utilize tags to identify customers based on service interactions
Mobile Service Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and agents. It effortlessly works with our Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels and more.
Our Engagement Platform connects our AI Chatbot and Agent Inbox to enable smooth handovers from chatbots to live agents with detailed conversation summaries.
Our Engagement Platform combines our Marketing Solutions and Agent Inbox to activate campaigns and newsletters based on service information, designated tags and customer sentiment.
Our Engagement Platform integrates Mobile Service Cloud with all Conversational Channels, including Live Chat, WhatsApp and even Voice, so you can offer customer service on any channel.
Customer experience is important to My Jewellery and this must be identical online and offline. We achieve this by using the same tone of voice across all channels and paying a lot of attention to how we come across as a brand in online and offline contact with the customer.
Mobile Service Cloud enables you to snooze a message so that it will pop back up, which is very good. If we’re waiting for an internal response or waiting for one of our couriers to get back to us, you can snooze that message for an amount of time, and it will pop back up at the top of your inbox.
For us, it's essential that all communication – whether it's a call, email, chat, social media, or WhatsApp – is managed from a single environment.
✔ Basic - Per user per month - €35
Easily organize customer service for all modern communication channels.
✔ Advanced - Per user per month - €65
Efficiently manage a high volume of customer service conversations with your team.
✔ Pro - Per user per month - €119
Deliver excellent customer service at scale and improve the Customer Experience.
Want to see Mobile Service Cloud in action? Fill out the form for a free demo from our experts.
Customer service software is a platform businesses use to handle customer inquiries and complaints efficiently across various channels like email, phone, chatbots, social media, and self-service options. It centralizes customer interactions, making it easier for service teams to manage, prioritize, and respond to requests from any location at any time.
Learn moreA Knowledge Center holds an extensive repository of internal company information within a unified platform. This singular source of truth provides your entire organization access to real-time information at a centralized location. This dynamic database ensures that the most accurate and pertinent answers are consistently available.
Learn moreWhatsApp for Customer Service enables real-time customer service, providing all necessary information in one place. It offers direct access to consumers, improving overall customer service quality. The aim is to offer clear information through one-on-one app conversations, allowing businesses to send concise questions for easy customer response.
Learn moreA customer service chatbot efficiently handles various queries, utilizing connected databases for complex questions. With relevant data, the bot provides personalized responses, adapting to the customer, context, and intent. This automation enhances team productivity, ensuring a consistent and improved customer experience by responding to queries, using databases, and making personalized recommendations.
Learn moreEven the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.
86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.
According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.
New generations of customers ask for different business approaches. Modern consumers are well-informed and tech-savvy, with high standards for any business. A customer-centric business model can help you live up to these standards. Let’s first have a look at these new generations before diving into how you can take on a customer-centric approach.
Led by the COVID-19 pandemic, the healthcare landscape has worsened globally. While many businesses across industries witnessed their usual processes crumble, the healthcare sector perhaps had the worst hit due to immense pressure. When it came to responding to COVID-19, healthcare strategies made a 360-degree turn and switched to integrated customer service solutions since they seemed the most effective. For instance, the Government of India used conversational AI in its existing platform with the support of a service partner to improve user engagement and deliver the correct facts about the pandemic. The World Health Organization (WHO) also used AI to assist and answer questions posed by individuals via WhatsApp and Facebook Messenger.
In the super-competitive world of retail, automation can make the difference between success and failure. Spend too much time on laborious returns or repetitive questions and you’ll have none left to focus on sales strategies and building your customer base. Automating important elements of your retail operation can free up your staff to do great things.
With customer service becoming the new benchmark for successful businesses, the need to sharpen your CX strategies has become eminent. A study by Esteban Kolsky states that 34% of companies are implementing “customer journey mapping” into their customer service. A user experience journey is mapped before and after using a product, customer service paves the path to ensure a seamless journey benefiting both the brand as well as the customer. This blog walks you through the benefits of impactful customer service tips that can help your eCommerce business immensely.
Some believe that you can earn loyalty by ‘delighting’ customers. Some say a ‘positive emotional experience’ works best. Others say we shouldn’t use the term loyalty at all, because it’s misleading, and no one can ever really be ‘loyal’ to a brand anyway. Is the truth out there?
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