Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language at scale. Technology has never been smarter. And never been friendlier.
Natural language flows
High contextual awareness
Multi-lingual support
Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.
Use your chatbots to help customers with transactions, whether a purchase, information or status update.
Make your chatbot available across any channel, including your website, WhatsApp, Instagram, and more.
Ensure your chatbot can chat naturally, understand what customers want and offer the needed options.
Generative AI processes user data, so data protection is key. Rest assured, Your data is stored in the European region for compliance and remains confidential. It will never contain Personal Identifiable Information (PII) and will not be used to train large language models.
You can trust our bot to have valuable conversations with your customers. We have implemented measures against hallucinatory responses and malicious prompt injections.
Enter PlaygroundMissguided uses a chatbot to answer frequently asked customer questions and remove pressure from the customer service agents, decreasing live contacts and costs by 14%.
VIVID deployed an AI chatbot on its website and a voicebot on its Interactive Voice Response (IVR) system, allowing agents and customers to find answers quickly and simply.
Read VIVID's story
DHL Parcel Benelux uses Chatbot Tracy to communicate with both businesses and consumers, providing real-time order updates and responding to customer service inquiries.
Read DHL's story
Domino's uses a WhatsApp chatbot to connect with more candidates and collect relevant information from the first message, including name, age, and address to build a candidate profile.
Read Domino's story
Effortlessly build a generative AI chatbot tailored to your sources. Seamlessly accessible across all channels, with a smooth hand-over to live agents.
Enter PlaygroundA chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.
Read moreA voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.
Read moreLive chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.
Read moreCM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.
Read moreGenAI leverages the power of Large Language Models (LLMs), while protecting against their common pitfalls such as incorrectness & inappropriateness. This is done by using a Retrieval Augmented Generation framework (RAG).
Learn moreWith the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Customer feedback is a vital part of any business as an essential point of contact between the buyer and the seller. However, obtaining good quality feedback can have its obstacles, not least because the process of giving and collecting information in the form of traditional customer surveys can often be time-consuming and tedious for consumers and businesses alike.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.
Commerce on WhatsApp is a subset of Conversational Commerce, i.e the selling of products and services through messaging channels. In the past year, WhatsApp has launched several features, making it easy for brands to embrace WhatsApp as their #1 digital storefront.
India is WhatsApp’s largest market, with 550 million+ people using the platform to connect with their loved ones. Conversations in India are synonymous with WhatsApp. As the platform is powering millions of Indians to stay connected, it has also evolved into a channel that businesses love.
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