Prepare for exceptional response rates through branded and verified business profiles, building trust before and during the conversations.
Express your brand identity with pictures, audio, video and action buttons to create a customer experience that stands out from the rest.
Send your branded and engaging content directly to your customers' native text messaging app - no third party download required.
Make sure your content gets seen! Delivery is guaranteed with SMS as a fallback channel for your RCS branded messages.
The "Rich" in Rich Communication Services is undeniably true. With advanced two-way customer engagement options rivaling the social messaging apps, your brand will stand out from the competition.
Customers that trust you are more likely to engage with your content in meaningful ways. RCS verified sender profiles will showcase visual cues like branding and checkmarks to enhance customer trust.
Contact usLeverage the many rich features that RCS offers to engage your customers, gain their trust, and develop long-lasting relationships through interactive communication.
Security always comes first.
RCS requires sender verification to combat fraud and ensure authenticity of businesses. Added bonus? Increased customer trust and meaningful engagement.
Showcase your brand identity through striking visuals.
Align your messages with your brand identity with RCS sender profile features. Display your logo, brand name, and colors on screen.
Make full use of RCS rich content capabilities and deliver an app-like experience by exchanging text, images, GIFs, audio and video files, documents.
Combine up to 10 rich cards into a single interactive unit that your customers can swipe through. Scroll, swipe, and tap – an easy and engaging customer experience.
Boost message response rates by allowing customers to respond with a single button embedded within the conversation. Make it easy for them to respond and boost your messaging results.
Smishing attacks are on the rise, making most customers wary of text messages they receive. But what if those messages are your branded content? It can be hard for consumers to decipher what messages are spam and what messages are legit.
With a verified sender profile on RCS Business, your customers can easily identify your real business account and engage with your content with confidence. Perfect for your marketing offers, sales enablement, and sending one time passwords.
It's not just about the cost of a message, it's about the delivery of the service, it's about the service, responsiveness and support that you can get, it's about that transparency. And so, for me, that's really what's built this incredible partnership over the years.
Rich Mullens, Product Director at Cymba
With SMS via CM.com, we can reach a lot of people very quickly. Randstad needs and uses CM.com’s services to quickly and reliably send messages: for us, time is money.
SMS plays a crucial role in BMW’s ConnectedDrive services. CM.com’s global reach means they don’t have to worry about which routing or mobile network they need to use; CM.com takes care of it with the SMS Gateway.
Discover how RCS Business Messaging can help your brand share interactive content, engage with customers and increase brand engagement.
Rich Communications Services (RCS) is a new messaging protocol. It was originally created to replace SMS and MMS messaging, and to elevate text messaging to modern messaging standards. RCS offers many of the features available on popular messaging platforms like WhatsApp, Facebook Messenger, and iMessage. And as a bonus perk, it enables users to communicate with your business within the native messaging app of their phones similar to SMS - no additional app download needed.
More about RCSRCS is a new messaging protocol, originally created with the intent to replace SMS. Contrary to SMS, which consists plain text messages, RCS offers rich media and more innovative features that can elevate business messaging to the next level.
RCS Business Messaging and WhatsApp Business Messaging are both notable channels for businesses that strive for a personal and conversational approach to customer communication. WhatsApp is a Meta product, and it requires an app download before use. RCS operates from the native messaging app of (most) mobile phones. The features they offer are quite similar to each other in terms of coverage, rich media, security, and automation.
RCS is native on all Android phones, and in 2024, Apple will also release RCS support with iOS 18. RCS coverage is dependent on operators enabling RCS services. CM.com currently has full RCS coverage in Canada, France, and Germany. With partial operator coverage in Italy, the Netherlands, Spain, the UK, and the US.
RCS messages can be sent when both the sender and the recipient have it enabled on their phones, and the devices are connected to the internet. Is there no internet connection available, or does either the sender or the recipient not have RCS enabled on their phone? Then the message will be sent as an SMS or MMS message.
RCS Messages are sent over Wi-Fi or mobile data. Are you connected to a Wi-Fi network? Then you won't pay additional costs for using RCS. If you're connected to your own mobile data plan, the costs are based on your provider. Messages send without a connection to the internet will instead be sent as SMS or MMS messages.
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