Tag "WhatsApp"

Jan 04, 2023 • WhatsApp

How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform

Boasting an engagement rate of over 70%, the WhatsApp Business Platform has proven itself as a valuable channel for building customer relationships. But how do you use this popular channel to your advantage and grow your audience and business? This article will share everything we know about building better customer relationships on WhatsApp.

Nov 25, 2022 • WhatsApp

Why WhatsApp Business is a Brilliant eCommerce Solution

It's known as "the world's most popular messaging app", with good reason. The sheer volume of active daily users on WhatsApp is mind-boggling; 2 billion at the last count, with predictions of reaching 3.5 billion by 2025. It's little wonder that it forms the backbone of 21st-century communication, with over 100 billion messages sent daily between a cross-section of demographics.

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Oct 17, 2022 • WhatsApp

How Popular Is WhatsApp in 2022 and How Can It Benefit Your Business?

Did you know WhatsApp can add value to your business? Get your message out there and benefit from this top-rated messaging channel.

Sep 19, 2022 • WhatsApp

Why Engagement on the Right Communication Channels Is Key

Today’s consumers expect simplicity and convenience when communicating with a business. That means easy engagement and reachability when the customer needs it. Being present on the right communication channels can make or break the customer experience.

Aug 25, 2022 • WhatsApp

Chat Apps - Choosing Between Messaging Channels

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?

Dec 10, 2021 • WhatsApp

How to Scale in Southeast Asia With WhatsApp Business

Planning on making it big in Southeast Asia? To scale in this mobile-mad market, you’ll have to establish a presence on the region’s most popular channels. In other words, you’ll have to establish a presence on WhatsApp.

Sep 30, 2021 • WhatsApp

Why Do You Need A WhatsApp Bot?

WhatsApp has around 2 billion active users in more than 180 countries, and as a result, is an ideal communication app for business use. Leveraging on a WhatsApp chatbot – or bot – in particular, would be extremely valuable for any business, if implemented correctly.

Sep 05, 2021 • WhatsApp

WhatsApp Business: More Types of Proactive Messages Now Available

Have you heard? WhatsApp now allows more types of proactive messages - which is great news for your business! It means that you will be able to engage your customers in even more ways than before.

Jan 27, 2021 • WhatsApp

WhatsApp For Business Is A Blessing For The Logistics Industry

In 2019, the global logistics market was worth a value of US$ 4,963 Billion (IMARC Group study, Logistics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025). The growth factor is exciting for the companies working in logistics, but it also means a growth in headache as more packages mean more queries. Customer service departments are already overflowing with a daily stream of repetitive questions about deliveries, rescheduling, complaints, and more, which ultimately act as a significant drain on company time, money, and resources when brought together.

Jul 20, 2020 • WhatsApp

Reach Out to Customers via WhatsApp Business with Message Templates

There are several ways to use the WhatsApp Business solution in communication with your customers. One way is via the customer care window, in which case the conversation is initiated by the customer. If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates.