Retail & eCommerce
of today's consumers increase their spending with companies that offer great customer experience.
of today's shoppers use multiple channels in their buying journey. Omnichannel eCommerce is here to stay.
of consumers stop buying goods and services from brands that use poor personalization tactics.
of attribution data might be missing in your analytics due to browsers with tracking prevention, ad blockers, and cookie laws.
New innovative players and disruptive business models are emerging and reshaping the market, pressuring traditional retailers to respond.
Recognizing new trends and planning new strategies are top priorities for them.
The number of eCommerce stores is rising, resulting in tough competition and challenges for traditional retailers.
Step away from the transactional business model and embrace the relational.
Global technology giants are rapidly expanding and reshaping the retail & eCommerce industry, engaging with customers in new ways across channels.
Advance your online buying process to the next level.
The global spending on Conversational Commerce channels is estimated to grow from $41 billion in 2021 to $290 billion in 2025.
This is contributed by the use of effective omnichannel retail strategies. Businesses now offer conversational commerce channels to consumers, enabling purchases without leaving the channel.
Enable your customers to fulfill the entire customer journey all within a conversation.
Turn every conversation into a conversion.
Let your eCommerce business stand out from the rest with the right solutions and channels.
YourSurprise uses Mobile Service Cloud to service the needs and preferences of consumers in 23 countries.
Missguided optimizes its contact channels with Conversational AI Cloud after experiencing tremendous growth.
Together with MediaMarkt, we developed an identification flow to enhance the verification of consumers' details for sellers.
''Be where your customers are and deliver the service experience they expect.''
Watch the video and learn how Centralpoint leverages Mobile Service Cloud to meet their customer demands.
Mobile Service CloudGreat customer service helps build trust, boost conversions, and as a result, makes you stand out from the rest. Empower your agents to offer the best service for your customers.
Today's customers expect a seamless experience both online and offline. Discover how technology can help solve this challenge for marketers and sales reps in Retail & eCommerce.
Technology should work for people, not against them. Streamlining your operational services will enhance the customer experience. And happy customers are always returning customers.
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