Utilities & Telco
of Utility & Telecom businesses have customer experience on their top five priorities to improve on.
of Utilities are likely to invest in a mobile-first experience integrating transactions in a conversational interface.
of Utilities consider a conversational AI solution to improve their overall customer experience.
With high competition, innovative companies, and the rising need for sustainability, companies seek a change from simple 'energy sales' to 'service sales.' Many customers are likely to change utility suppliers, increasing churn rates for companies.
Customers are empowered by digital technology. They expect personalized communications, offers, and services - based on their usage and contract. Many customers want to be seen as a 'partner' to reduce water consumption together.
Today, telecommunications companies are expected to deliver communications tools, systems, and services in a flexible environment, that can be accessed anytime, anywhere, while complying with rising security requirements.
Communication in the Utility & Telecom industry runs via mobile, engaging with customers throughout their entire journey.
It goes beyond sending invoices or sending new offers. Prioritize a customer-first approach on a conversational level. We provide the best experience possible to meet customer needs.
Chatbot Nina helps Vattenfall engage with its customers across multiple channels.
Dutch energy supplier Eneco decides to take on the challenge of automating its customer service.
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