Boost customer engagement with Instagram's automated business-initiated messages, offering customers innovative ways to connect with their favorite brands – a level of interaction previously unattainable on the platform.
By using personalized recurring messages based on a customer's preferences, you can offer relevant content or announcements that resonate with their interests and increase satisfaction.
Inform your audience about new product launches, build excitement and anticipation, create buzz around your new product, and ultimately drive sales and revenue for your business.
Improve customer retention by keeping your customers informed about sales deals, improve their overall experience, and increase the likelihood of repeat business and customer loyalty.
Improve customer satisfaction by enabling Instagram as a service channel while offering a complete shopping experience and driving revenue growth.
Enhance Instagram support by providing post-purchase assistance, order tracking, managing returns, optimizing costs, and reducing customer wait times.
Automate Instagram conversations to boost efficiency, cut costs, and leave your customers delighted.
Suggest products, answer questions, and help customers make confident purchases, encouraging them to return.
Transform Instagram chats into conversions. Deliver a complete shopping journey in a single chat from start to finish.
90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.
Send personalized messages, offers, and promotions, and connect with your audience to drive your marketing goals.
Utilize Instagram for brand discovery, education, and nurturing your audience to ultimately drive sales.
Integrate Instagram Messaging directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Instagram? Mobile Service Cloud lets you interact with your customers on any channel from one easy-to-use inbox.
Send Instagram marketing campaigns with Mobile Marketing Cloud and create personalized omnichannel experiences that increase customer engagement.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) are one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but you've probably come across it several times in the messaging market. Let’s see why A2P remains relevant as a messaging technology today.
There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
If a person needed customer support, they might have previously picked up the phone. They might have even sent an email. But what if there was an alternative channel that could help them get their issue addressed almost instantly?
Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.
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