LINE offers more than just messaging – it's a versatile business solution that can revolutionize your customer engagement. Dive into various use cases to see how LINE for Business can work wonders for your specific needs and goals.
Take advantage of the impressive 98% open rate for mobile messages. Run campaigns, share coupons, and send product updates using rich media broadcast messages.
Increase sales and loyalty with discounts, codes, and exclusive offers. LINE's messages have a 70% read rate, and 52% of customers are more likely to repeat purchase with live chat support.
Send timely, valuable notifications straight to your customer's phone. Automate the process to lighten your team's load.
Elevate customer satisfaction with LINE and extend a helping hand. Introduce personalized assistance with a 24/7 chatbot or direct contact with an agent.
With access to LINE's large user base of over 230 million monthly active users, you can connect with a broad audience, expanding your reach and potential customer base.
Use LINE's interactive features such as chatbots, stickers, and multimedia messaging drive personalized and engaging interactions, nurturing stronger customer relationships.
Enhance customer satisfaction through efficient, round-the-clock support through personalized assistance, whether it's via a 24/7 chatbot or direct contact with an agent.
LINE is immensely popular in Japan, Taiwan, Thailand, and rapidly growing in Indonesia. If your customers are in these regions, using LINE is essential, just like local brands do!
Why LINE for Business?
24/7 Availability: Asian consumers expect instant responses. Use chatbots and live agents to provide real-time support for an exceptional customer experience.
Meaningful Journey: With inbound and outbound messaging for marketing, notifications, and live chat, LINE enriches every customer phase.
Creative Engagement: Embrace rich messaging formats like images and videos to make your brand stand out. Unleash your creativity!
Contact UsIntegrate LINE directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via LINE? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Customer engagement today happens on a variety of online messaging channels to attract, engage, interact, and convert.
In this guide, you’ll see how using the most relevant messaging channels can do the same for your business.
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WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
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Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) are one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but you've probably come across it several times in the messaging market. Let’s see why A2P remains relevant as a messaging technology today.
There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
If a person needed customer support, they might have previously picked up the phone. They might have even sent an email. But what if there was an alternative channel that could help them get their issue addressed almost instantly?
Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.
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