Empower customers to contact agents on their preferred messaging channel
Provide customers with quick responses and decrease contact time by 39%
Deliver personalized, relevant and accurate service to each individual customer
Mobile Service Cloud merges your customers’ favourite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.
Direct all conversations to the right agent for expert advice and a seamless experience.
Allow agents to collaborate with colleagues or partners without leaving the conversation.
Upload internal documents to ensure all agents work from the same information.
Our AI assistant boosts productivity by suggesting answers, enhancing writing quality, providing translations, and summarizing conversations all in one single view to elevate customer satisfaction.
Request a demoReach resolutions faster with accurate AI-generated answer suggestions based on your knowledge centre.
Customize your responses instantly with a single click—adjust tone, translate, correct spelling, expand, or rephrase.
Quickly understand conversations with AI-generated summaries, highlighting key customer questions and essential points.
Present detailed customer profiles directly from any platform right next to the customer conversation. Ensure your agents have all the relevant information at hand to deliver personalized support to each individual customer.
Integrate all customer data from existing platforms
View order history and previous service conversations
Utilize tags to identify customers based on service interactions
Mobile Service Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and agents. It effortlessly works with our Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels and more.
Our Engagement Platform connects our AI Chatbot and Agent Inbox to enable smooth handovers from chatbots to live agents with detailed conversation summaries.
Our Engagement Platform combines our Marketing Solutions and Agent Inbox to activate campaigns and newsletters based on service information, designated tags and customer sentiment.
Our Engagement Platform integrates Mobile Service Cloud with all Conversational Channels, including Live Chat, WhatsApp and even Voice, so you can offer customer service on any channel.
Customer experience is important to My Jewellery and this must be identical online and offline. We achieve this by using the same tone of voice across all channels and paying a lot of attention to how we come across as a brand in online and offline contact with the customer.
Marieke van Helvoirt, General Manager
Mobile Service Cloud enables you to snooze a message so that it will pop back up, which is very good. If we’re waiting for an internal response or waiting for one of our couriers to get back to us, you can snooze that message for an amount of time, and it will pop back up at the top of your inbox.
Katie Hucks, Customer Service Manager
For us, it's essential that all communication – whether it's a call, email, chat, social media, or WhatsApp – is managed from a single environment.
Kirsten Bravenboer, Customer Service Team Lead
✔ Basic - Per user per month - €35
Easily organize customer service for all modern communication channels.
✔ Advanced - Per user per month - €65
Efficiently manage a high volume of customer service conversations with your team.
✔ Pro - Per user per month - €119
Deliver excellent customer service at scale and improve the Customer Experience.
Want to see Mobile Service Cloud in action? Fill out the form for a free demo from our experts.
Customer service software is a platform businesses use to handle customer inquiries and complaints efficiently across various channels like email, phone, chatbots, social media, and self-service options. It centralizes customer interactions, making it easier for service teams to manage, prioritize, and respond to requests from any location at any time.
Learn moreA Knowledge Center holds an extensive repository of internal company information within a unified platform. This singular source of truth provides your entire organization access to real-time information at a centralized location. This dynamic database ensures that the most accurate and pertinent answers are consistently available.
Learn moreWhatsApp for Customer Service enables real-time customer service, providing all necessary information in one place. It offers direct access to consumers, improving overall customer service quality. The aim is to offer clear information through one-on-one app conversations, allowing businesses to send concise questions for easy customer response.
Learn moreA customer service chatbot efficiently handles various queries, utilizing connected databases for complex questions. With relevant data, the bot provides personalized responses, adapting to the customer, context, and intent. This automation enhances team productivity, ensuring a consistent and improved customer experience by responding to queries, using databases, and making personalized recommendations.
Learn moreDiving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Every eCommerce player knows personalization is essential. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad personalization goes.
Are your customer service tools lacking the features your team needs to do its best work? And have you lost customers as a result? If so, your customer support tech stack might need an upgrade.
There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
If a person needed customer support, they might have previously picked up the phone. They might have even sent an email. But what if there was an alternative channel that could help them get their issue addressed almost instantly?
Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, good customer experiences, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.
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