Meet your customers on their preferred communication channels. With Viber for Business, offer your audience rich, instant, and interactive experiences they desire. Leverage the full power of Viber for Business, enhancing marketing, commerce, customer service, and security.
Leverage Viber for real-time updates, such as package delivery notifications or invoice reminders, seamlessly integrating it into your business ecosystem to elevate your customer service.
Enhance your customer service with interactive messaging, offering prompt assistance for customer questions and concerns to foster stronger relationships.
Guide customers with personal product suggestions, answer questions and provide support for confident purchases. Create a satisfying shopping experience that fosters loyalty and repeat sales.
Ensure customer security by using Viber for secure one-time password messages, bolstering the protection of your business and improving overall security.
Verified Sender information is presented when users interact with a legitimate business, fostering trust for the consumer.
Engage your audience when relevant to them with live chats and calls, ensuring the personal support they need and boosting your conversions.
Viber offers secure communication through end-to-end encryption, ensuring that messages and media shared are protected from unauthorized access.
Message delivery is guaranteed. If the recipient lacks an internet connection or doesn't have Viber installed, our system seamlessly switches to SMS as a backup.
Viber boasts 1 billion users across 193 countries worldwide, with its global community expanding every day, facilitating over 7 million interactions every minute.
With its suite of business communication tools and features, it enables companies to engage with their audience with personalized, highly relevant content.
Its global reach, combined with its trustworthiness, makes it a valuable platform for businesses looking to build and maintain strong customer relationships.
Contact UsIntegrate Viber directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Viber? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Send Viber marketing campaigns with Mobile Marketing Cloud and create personalized omnichannel experiences that increase customer engagement.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) are one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but you've probably come across it several times in the messaging market. Let’s see why A2P remains relevant as a messaging technology today.
There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
If a person needed customer support, they might have previously picked up the phone. They might have even sent an email. But what if there was an alternative channel that could help them get their issue addressed almost instantly?
Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.
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Timely Notifications and Reminders
