Leverage Apple Messages for Business to deliver tailored updates and exclusive offers to your audience, while offering a seamless in-channel shopping experience to drive revenue growth.
Provide your customers with instant access to their order status and delivery details, ensuring a smooth and informed shopping journey that fosters trust and repeat business.
Offer personalized assistance, resolve queries, and foster stronger relationships, leading to higher customer satisfaction and loyalty.
Provide product recommendations, answer questions, and steer customers toward successful purchases, boosting their confidence and encouraging repeat business.
Engage customers, offer personalized product recommendations, guide purchasing decisions, and securely process payments via Apple Pay.
Connect up to 1.8 billion active users of Apple devices with iOS 11.3. or higher, and handle chats via Apple Messages for Business.
Enable easy and secure customer contact to help, schedule appointments, and complete purchases with Apple Pay.
Offer a whole new way to talk to your customers in real time and have relevant and rich conversations.
Apple Messages for Business is a powerful channel that adds exceptional value for businesses, enabling direct connections with customers on iPhone, iPad, Mac, and Apple Watch.
Customers initiate conversations with your business through various touchpoints, including web, in-app, social media, Apple Maps, iOS Search, or by tapping on any phone number of your choosing.
Contact UsIntegrate Apple Messages for Business directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Apple Messages for Business Instagram? Mobile Service Cloud lets you interact with your customers in one easy-to-use inbox.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.
When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.
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