Chatbot

Build your own chatbot. It's child's play!

Play around and test our Generative AI Chatbot for a 14-day period. Add your own content, set your own tone of voice and start automating human-like service conversations.

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It only takes a few minutes to build your customised chatbot

Connect your own knowledge sources
Crawl your company website
Personalise the chatbot's tone of voice
Let Generative AI do the magic

Build and test your own chatbot for FREE

Implement a chatbot on every channel

Simulate human-like conversations at scale

Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language at scale. Technology has never been smarter. And never been friendlier.

Natural language flows
High contextual awareness
Multi-lingual support

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How to make a chatbot successful

Conversational AI Cloud drag and drop interface answers

Personal

Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.

Transactional

Use your chatbots to help customers with transactions, whether a purchase, information or status update.

Omni-channel

Make your chatbot available on all conversational channel, and even your website.

Conversational

Ensure your chatbot can chat naturally, understand what customers want and offer the needed options.

Privacy and data security at the forefront

Generative AI processes user data, so data protection is key. Rest assured, your data is stored in the European region for compliance and remains confidential. It will never contain Personal Identifiable Information (PII) and will not be used to train large language models.

You can trust our bot to have valuable conversations with your customers. We have implemented measures against hallucinatory responses and malicious prompt injections.

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Types of chatbots for your business

Acquisition

Acquisition chatbots build sales pipelines and cross-sell to existing customers.

FAQ

FAQ chatbots can automate answers to repetitive commonly asked questions.

Internal

Internal chatbots can hold vast amounts of company information in one place.

Service

Service chatbots can automate customer service without agent intervention.

WISMO

WISMO chatbots allow customers to easily self-serve and track orders.

Read how our customers use our chatbot

Starting from R8650 per month

Effortlessly build a generative AI chatbot tailored to your sources. Seamlessly accessible across all channels, with a smooth hand-over to live agents.

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Questions about chatbots? We have answers!

What is an AI chatbot?

A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.

A voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voice bots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.

Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'what are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.

CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.

GenAI leverages the power of Large Language Models (LLMs), while protecting against their common pitfalls such as incorrectness & inappropriateness. This is done by using a Retrieval Augmented Generation framework (RAG).

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