Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language at scale. Technology has never been smarter. And never been friendlier.
Natural language flows
High contextual awareness
Multi-lingual support
Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.
Use your chatbots to help customers with transactions, whether a purchase, information or status update.
Make your chatbot available across any channel, including your website, WhatsApp, Instagram, and more.
Ensure your chatbot can chat naturally, understand what customers want and offer the needed options.
Generative AI processes user data, so data protection is key. Rest assured, Your data is stored in the European region for compliance and remains confidential. It will never contain Personal Identifiable Information (PII) and will not be used to train large language models.
You can trust our bot to have valuable conversations with your customers. We have implemented measures against hallucinatory responses and malicious prompt injections.
Enter PlaygroundMissguided uses a chatbot to answer frequently asked customer questions and remove pressure from the customer service agents, decreasing live contacts and costs by 14%.
VIVID deployed an AI chatbot on its website and a voicebot on its Interactive Voice Response (IVR) system, allowing agents and customers to find answers quickly and simply.
Read VIVID's story
DHL Parcel Benelux uses Chatbot Tracy to communicate with both businesses and consumers, providing real-time order updates and responding to customer service inquiries.
Domino's uses a WhatsApp chatbot to connect with more candidates and collect relevant information from the first message, including name, age, and address to build a candidate profile.
Read Domino's story
Effortlessly build a generative AI chatbot tailored to your sources. Seamlessly accessible across all channels, with a smooth hand-over to live agents.
Enter PlaygroundA chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.
Read moreA voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.
Read moreLive chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.
CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.
GenAI leverages the power of Large Language Models (LLMs), while protecting against their common pitfalls such as incorrectness & inappropriateness. This is done by using a Retrieval Augmented Generation framework (RAG).
Learn moreAs a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.
Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Plus, your organization is continuously fed with data to improve the entire customer journey.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionize how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for housing associations and their customers.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.
Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
You’ll no doubt have encountered chatbots in your day-to-day interactions with brands, financial institutions, or retail businesses. You might not have realized it, but chatbots can take many forms. Finding one right for you involves knowing a little about their work and what they can do. To help you on the way, here are seven chatbot use cases to improve customer experience.
In an age of mass marketing, as well as constant TV, internet, and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios, and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customer's needs.
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