Improve customer engagement by using Facebook's automated business-initiated messages, allowing brands to connect with customers in new and exciting ways not previously possible on the platform.
Keep your audience well-informed by using Facebook to deliver concise newsletters and timely announcements, ensuring they stay up-to-date with your brand's latest developments and news.
Use Facebook to create anticipation for upcoming product launches by sending sneak peeks, behind-the-scenes content, and exclusive teasers, building excitement among your followers.
Boost conversions by sending time-sensitive discounts, limited-time offers, and exclusive deals directly to your audience's inbox through Facebook Messenger, encouraging them to use offers.
Elevate customer happiness by leveraging Facebook as a service channel, delivering a seamless shopping experience, and boosting revenue growth.
Enhance Facebook Messenger support by providing purchase assistance, order tracking, managing returns, optimizing costs, and reducing customer wait times.
Automate Facebook Messenger conversations to boost efficiency, cut costs, and leave your customers delighted.
Suggest products, answer questions, and help customers make confident purchases, encouraging them to return.
Transform Facebook Messenger chats into conversions. Deliver a complete shopping journey in a single chat from start to finish.
Connect with 3 Billion users. Facebook Messenger boasts a massive user base, with 90% following businesses and 83% discovering new products and services.
Deliver tailored messages, offers, and promotions, strengthening audience connections and achieving marketing objectives.
Leverage Facebook Messenger for brand discovery, audience education, and sales acceleration.
Unlock a world of possibilities with this versatile app, extending your reach and boosting engagement. It empowers you to recruit, support, advertise, and seamlessly integrate with various social apps.
Here's why smart businesses choose Facebook Messenger:
Massive User Base: over 3 billion monthly active users.
Conversational Power: Enables 20 billion monthly conversations.
Bot-Powered Engagement: 300,000 active bots.
Superior Engagement: 70% higher open rates than email.
Business Adoption: Trusted by over 7 million businesses.
Integrate Facebook directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Facebook? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.
When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.
Adding a new communication channel to your existing marketing stack can feel like a daunting undertaking. But have no fear. We’ve unpacked everything you need to use Messenger for business — and get the most out of the platform.
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