Retail
of today's consumers will buy more from a company after a very good customer experience.
of today's shoppers use multiple channels in their buying journey. Omnichannel eCommerce is here to stay.
of consumers will stop buying from brands that use poor personalization tactics.
of attribution data can be missed in analytics because of browsers with tracking prevention , ad blockers and cookie laws.
New innovative players and disruptive business models are emerging and reshaping the market, pressuring traditional retailers to respond.
Recognizing and acknowledging new trends and adapting strategies to them is crucial.
The number of eCommerce shops is rising. Making the environment extremely competitive and challenging for retailers to differentiate.
Differentiating can be done by stepping away from the transactional business model and embracing the relational.
Global tech giants are growing extremely and are reshaping the retail & eCommerce industry. At the same time, taking the online buying process to the proverbial ‘next level'.
It's estimated that the global spending on Conversational Commerce channels will grow from $41 billion in 2021 to $290 billion in 2025.
This can also be seen when looking at the product developments of conversational channels, where it is increasingly possible to make purchases without leaving the channel.
Enable your customers to fulfill the complete customer journey within a conversation. Whether they have a question or want to order a product: everything is possible.
Turn every conversation into a conversion.
Let your eCommerce business stand out with the solutions and channels CM.com offers.
''Be where your customers are and deliver the service experience they expect.''
Watch the video and learn how Centralpoint leverages Mobile Service Cloud to meet their customer demands.
Customer service in eCommerce can help you stand out. If done right, it helps build trust and eventually boost conversions and order values. Empower your agents to offer the best service.
Today's customers want a seamless experience both online and offline. This is the main challenge for marketers and sales reps in Retail & eCommerce to solve. Discover how technology can help.
Technology should work for people, not against them. Streamlining your operational services will greatly improve the customer experience. And happy customers are returning customers.
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