Customer experiences that keep fans coming back

sport leisure hero medium
Industries next icon Sports and Leisure

Sport in numbers

94%

of industry leaders believe that innovation is important for sports organizations (PwC Sports Survey 2019)

84.9%

of industry leaders believe fan engagement is the key to increased revenues (PwC Sports Survey 2019)

How well do you really know your fans?

Fans are the lifeblood of any sport, so spend some time getting to know them better. CM.com's Cloud Solutions let you get closer to the fans by putting all your data in one easy-to-use dashboard.

After all, the better you get to know your fans, the easier it is to keep them coming back for more.

Customer Data Platform
Circuit Zaandfort

CM provides all round solution for F1 Dutch Grand Prix

When Circuit Zandvoort wanted a ticketing solution for the Dutch Grand Prix, they approached CM. We created a 'Race Engineer' chatbot, put robust fraud prevention measures in place and used Mobile Marketing Cloud to give fans flawless customer service.

  1. 80% increase in fan engagement

  2. 11% of pre-registrations blocked for fraud

  3. 10 millions data points across 300,000 customer profiles

Read the case study

Brands that trust us

We can help you make sports marketing simple

Engage your fans

Keep your fans up-to-date and informed with the lastest news and offers via WhatsApp or SMS.

Support for supporters

Your supporters are there for you. Be there for them to answer their queries on the on the channels they prefer to use.

WhatsApp
Facebook
RCS
Viber
SMS
Apple Messages for Business

Deliver personalized customer engagements today. 

We'd love to help your business realize the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

Talk to SalesOur Customers

Latest Articles

engage-platform-effect-customer-service
May 09, 2024 • CM.com

Happy clients, happy agents: the platform effect in customer service

As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.

Education Technology
Apr 03, 2024 • Conversational AI

How to use AI to improve customer service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Plus, your organization is continuously fed with data to improve the entire customer journey.

WhatsApp vs Facebook Messenger
Jan 18, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details

Ads That Click to WhatsApp
Jan 18, 2024 • Marketing

Ads That Click to WhatsApp: What Are They and What Are the Benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!

Acquisition and retention in marketing engage platform
Oct 26, 2023 • Conversational AI

Decoding the Struggles of Acquisition and Retention

They say percentages don't matter in life, but in marketing, they are everything. The customer journey, from acquisition to retention, is filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and your conversion rate is suddenly plummeting.

payspace customer story
Oct 23, 2023 • Marketing

Enhance your Black Friday SMS marketing with Pages

In recent years, the integration of SMS has played a pivotal role in transforming the Black Friday shopping experience. Retailers and consumers alike have embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.

Conversational AI Cloud web conversations blog woman chatting chatbot
Oct 18, 2023 • Chatbots

6 Steps for MSP Profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionize how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

live-meta
Oct 10, 2023 • SMS

Why SMS Remains As Essential As Ever For Black Friday

One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, regarding Black Friday, one of the most anticipated shopping events of the year, SMS remains as essential as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.

mfa-sso-blog-hero
Sep 18, 2023 • Authentication

MFA/2FA vs. SSO: Navigating the Digital Security Landscape

In today's interconnected world, the importance of robust digital security cannot be overstated. As businesses and individuals grapple with increasing cyber threats, the choice of security measures becomes crucial.