Boost customer engagement with Instagram's automated business-initiated messages, offering customers innovative ways to connect with their favorite brands – a level of interaction previously unattainable on the platform.
By using personalized recurring messages based on a customer's preferences, you can offer relevant content or announcements that resonate with their interests and increase satisfaction.
Inform your audience about new product launches, build excitement and anticipation, create buzz around your new product, and ultimately drive sales and revenue for your business.
Improve customer retention by keeping your customers informed about sales deals, improve their overall experience, and increase the likelihood of repeat business and customer loyalty.
Improve customer satisfaction by enabling Instagram as a service channel while offering a complete shopping experience and driving revenue growth.
Enhance Instagram support by providing post-purchase assistance, order tracking, managing returns, optimizing costs, and reducing customer wait times.
Automate Instagram conversations to boost efficiency, cut costs, and leave your customers delighted.
Suggest products, answer questions, and help customers make confident purchases, encouraging them to return.
Transform Instagram chats into conversions. Deliver a complete shopping journey in a single chat from start to finish.
90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.
Send personalized messages, offers, and promotions, and connect with your audience to drive your marketing goals.
Utilize Instagram for brand discovery, education, and nurturing your audience to ultimately drive sales.
Integrate Instagram Messaging directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Instagram? Mobile Service Cloud lets you interact with your customers on any channel from one easy-to-use inbox.
Send Instagram marketing campaigns with Mobile Marketing Cloud and create personalized omnichannel experiences that increase customer engagement.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.
When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.
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