Empower customers to contact agents on their preferred messaging channel
Provide customers with quick responses and decrease contact time by 39%
Deliver personalized, relevant and accurate service to each individual customer
Mobile Service Cloud merges your customers’ favorite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.
Direct all conversations to the right agent for expert advice and a seamless experience.
Allow agents to collaborate with colleagues or partners without leaving the conversation.
Upload internal documents to ensure all agents work from the same information.
Our AI assistant boosts productivity by suggesting answers, enhancing writing quality, providing translations, and summarizing conversations all in one single view to elevate customer satisfaction.
Request a demoReach resolutions faster with accurate AI-generated answer suggestions based on your knowledge centre.
Customize your responses instantly with a single click—adjust tone, translate, correct spelling, expand, or rephrase.
Quickly understand conversations with AI-generated summaries, highlighting key customer questions and essential points.
Present detailed customer profiles directly from any platform right next to the customer conversation. Ensure your agents have all the relevant information at hand to deliver personalized support to each individual customer.
Integrate all customer data from existing platforms
View order history and previous service conversations
Utilize tags to identify customers based on service interactions
Mobile Service Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and agents. It effortlessly works with our Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels and more.
✔ Basic
Easily organize customer service for all modern communication channels.
✔ Advanced
Efficiently manage a high volume of customer service conversations with your team.
✔ Pro
Deliver excellent customer service at scale and improve the Customer Experience.
Want to see Mobile Service Cloud in action? Fill out the form for a free demo from our experts.
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