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Mobile Service Cloud

Maximize Your Agents Productivity

An AI-powered agent inbox to consolidate, manage and elevate customer service interactions across every channel.

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Omnichannel Support

Empower customers to contact agents on their preferred messaging channel

Reduce Waiting Times

Provide customers with quick responses and decrease contact time by 39%

Personalize Conversations

Deliver personalized, relevant and accurate service to each individual customer

The Only Agent Inbox Your Team Needs

Mobile Service Cloud merges your customers’ favorite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.

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Smart Routing

Direct all conversations to the right agent for expert advice and a seamless experience.

Easy Collaboration

Allow agents to collaborate with colleagues or partners without leaving the conversation.

Unified Knowledge Center

Upload internal documents to ensure all agents work from the same information.

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Empower Your Agents With Their Own AI Assistant

Our AI assistant boosts productivity by suggesting answers, enhancing writing quality, providing translations, and summarizing conversations all in one single view to elevate customer satisfaction.

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Answer Suggestions

Reach resolutions faster with accurate AI-generated answer suggestions based on your knowledge centre.

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Writing Assistance

Customize your responses instantly with a single click—adjust tone, translate, correct spelling, expand, or rephrase.

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Summaries

Quickly understand conversations with AI-generated summaries, highlighting key customer questions and essential points.

360° Customer Profiles

Personalize Conversations with 360° Customer Profiles

Present detailed customer profiles directly from any platform right next to the customer conversation. Ensure your agents have all the relevant information at hand to deliver personalized support to each individual customer.

  1. Integrate all customer data from existing platforms

  2. View order history and previous service conversations

  3. Utilize tags to identify customers based on service interactions

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Offer Support via All Channels

whatsapp
apple business chat
facebook messenger
sms
viber
instagram messaging
telegram
rcs
voice
e-mail

Goodbye Siloed Solutions.
Hello Engagement Platform.

Mobile Service Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and agents. It effortlessly works with our Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels and more.

Here's What Our Customers Have to Say

Recognized Accredited Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR

From Start-ups to Enterprises

✔ Basic

Easily organize customer service for all modern communication channels.

✔ Advanced

Efficiently manage a high volume of customer service conversations with your team.

✔ Pro

Deliver excellent customer service at scale and improve the Customer Experience.

Want to see Mobile Service Cloud in action? Fill out the form for a free demo from our experts.

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