WhatsApp, Messenger, Instagram & More
Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or choose your customer preferred channel
Connecting to all OTT messaging apps via one interface allows you to switch between channels, so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Use WhatsApp to talk to customers on their favorite messaging channel and exceed expectations.
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.
Android RCS is an alternative for SMS. With RCS, send richer, more engaging text messages than SMS. Create engaging, interactive, & personalized experiences tailored for your Android users
Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.
Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.
Provide your customers with the rich, instant and interactive experience that they want by using Viber.
| Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
|---|---|---|---|
| Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
WhatsApp Business |
✔ |
✔ |
✔ |
Apple Messages for Business |
✔ |
✔ |
|
Viber for Business |
✔ |
✔ |
✔ |
Facebook Messenger |
✔ |
✔ |
|
Instagram Messaging |
✔ |
✔ |
|
Google's Business Messages |
✔ |
✔ |
|
RCS Business Messaging |
✔ |
✔ |
✔ |
Telegram |
✔ |
With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.
Read moreWith the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.
Read moreThe Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.
Read moreGet started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.
Reach out to SalesRCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.
When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.
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