WhatsApp, Messenger, Instagram & More
Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or choose your customer preferred channel
Connecting to all OTT messaging apps via one interface allows you to switch between channels, so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Use WhatsApp to talk to customers on their favorite messaging channel and exceed expectations.
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.
Android RCS is an alternative for SMS. With RCS, send richer, more engaging text messages than SMS. Create engaging, interactive, & personalized experiences tailored for your Android users
Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.
Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.
Provide your customers with the rich, instant and interactive experience that they want by using Viber.
| Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
|---|---|---|---|
| Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
WhatsApp Business | ✔ | ✔ | ✔ |
Apple Messages for Business | ✔ | ✔ | |
Viber for Business | ✔ | ✔ | ✔ |
Facebook Messenger | ✔ | ✔ | |
Instagram Messaging | ✔ | ✔ | |
Google's Business Messages | ✔ | ✔ | |
RCS Business Messaging | ✔ | ✔ | ✔ |
Telegram | ✔ |
With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.
Read moreWith the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.
Read moreThe Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.
Read moreGet started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.
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