Engage individual customers at every touchpoint with on-brand tailored content and recommendations.
Automate tasks and suggest relevant content so your teams can focus on the bigger picture.
Drive longevity at every stage of the customer journey with personalised experiences at scale.
Remove the guesswork from personalisation and let AI take the lead. Our AI Decisioning Engine analyses customer behaviour and preferences to predict the next buying stage, ensuring your team can deliver the right information and the right products at the right time.
Ensure your personalised content is delivered at the right moment on the right channel with AI predictions and automation.
Connect existing data sources and allow the AI engine to continuously learn with every interaction.
Gain transparency and view insights into why certain AI-driven recommendations have been suggested.
Increase ROI with personalisation specifically matched to your business. Our AI Decisioning Engine enables you to align your personalisation and business strategies based on tailored criteria.
Request a demoHighlight specific items and products to include in recommendations to boost interactions and conversions from customers.
Define specific items and products to exclude from recommendations and, therefore, will not be seen by customers.
Identify groups of items and products to boost recommendations to ensure more engagement from customers.
Use data to understand customers and make them feel understood in personalised campaigns, showcasing relevant products and guiding them through the buying journey to drive website traffic.
Create unique and engaging website experiences no matter the device with 1:1 personalisation embedded in each touchpoint, increasing purchases, repeat visitors and customer loyalty.
Continuously learn about your customers with real-time data and provide them with fast, efficient and personal service, ensuring re-engagement and loyalty even after needing assistance.
Our AI Decisioning Engine seamlessly integrates with our service and marketing tools to create a unified customer experience and unify data across departments. It effortlessly connects to our Customer Data Platform, Mobile Marketing Cloud and Mobile Service Cloud.
Our Engagement Platform connects our AI Decisioning Engine with our Customer Data Platform, enriching 360-degree customer profiles with tailored recommendations.
Our Engagement Platform integrates our AI Decisioning Engine with our marketing automation platform to generate tailored recommendations and boost marketing campaigns.
Our Engagement Platform integrates our AI Decisioning Engine with our Agent Inbox, showing recommendations right next to customer conversations enabling agents to recommend products.
Through our partnership, we at Sligro delivered 30 million personalized promotions, achieved a 5% increase in conversion rates, and saw an 11% rise in location visits, significantly advancing our mission to support food professionals in the hospitality industry.
Sligro
There are many factors that influence the trip you are looking for, such as the travel group and the length of the trip. With the AI Decisioning Engine, we were able to offer a relevant and personalized offer to each customer selected from the large selection from across the travel group.
Mike de Block, CEO Bookit
The AI Decisioning Engine of CM.com provided Corendon with a predictive solution for a personalized approach for almost every aspect in marketing communications. More traditional channels such as print and telephone are also benefiting from these accurate predictions.
Ed Rice, Head of Commercial
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
In this ever evolving landscape, businesses that proactively invest in AI capabilities stand to gain a significant competitive edge in the years to come. By embracing AI as a strategic imperative and overcoming the hurdles to adoption, South African businesses can unlock new opportunities, drive innovation, and position themselves for success in the digital era.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.
Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
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