previous icon Back to blog
Aug 10, 2023
5 minutes read

Introducing Facebook Marketing Messages

Social media plays a crucial role in how businesses connect with customers. Sending personalised messages through the messaging platforms your customers like to use can greatly improve their experience and strengthen their loyalty to your brand. A noteworthy development in this area is the new addition of Facebook Marketing Messages.

Facebook Messenger stands out among Millennials and Gen Xers. These groups love using it to stay in touch. Millennials have even crowned Facebook Messenger as their top messaging choice, while Gen Xers share the love with WhatsApp Messenger. In the first quarter of 2023, Facebook had a whopping 2.04 billion daily active users, and it's expected to reach a staggering 75.79 percent of the global population by 2027 (Statista).

In a nutshell, Facebook Messenger can be a powerful tool for connecting with your target audience, making it a fantastic opportunity to build brand awareness and create a strong brand community.

But it's more than just a messaging platform – Facebook offers a unique space to showcase your brand's personality. Through Facebook Messenger, you can provide personalised support, handle transactions, and even market your brand directly.

And here's the exciting part: Facebook Messaging has evolved to support Marketing Messages! This game-changing feature was introduced by Meta in 2023, along with Instagram Marketing Messages.

Before this update, businesses could only respond to Direct Facebook Messages. If a customer messaged a business Facebook page (after opting in), the business had a 24-hour window to send non-promotional messages back. After that, proactive messaging was off the table. But with Marketing Messages, things have changed.

Now, you have a seamless way to regularly update customers about promotions, deals, and other topics they might find interesting, even beyond the initial 24-hour window!

Marketing on Facebook Messenger

Marketing Messages are the newest feature of Facebook Messaging. This feature allows you to send daily, weekly, or monthly regular messages or notifications to opted-in users outside of the previously mentioned 24-hour window! Ideal for sending interested customers the latest deals and promotions to drive re-engagement!

Keen to stay informed about our fresh products and deals based? Receive daily, weekly or monthly messages to ensure you're always in the loop when it comes to our exciting offers.

These recurring messages can be initiated anywhere in the customer journey and can include a wide range of topics to aid in boosting conversion. This means that these messages can be personalised to the customer and the stage he or she is in, and thus - relevant.

Irrelevant or non-personal messages will be seen as SPAM, and customers will not hesitate to unsubscribe from them, effectively closing your window of opportunity. So be smart about what you send and personalise it to your customers' preferences. On-top of that, keep these best practices in mind.

Facebook Marketing Best Practices

  • Ensure transparency by communicating the nature of Marketing Messages your customers will receive in the opt-in request. Align the title, images, and text with the forthcoming Marketing Messages that will follow post-opt-in.

  • In instances where multiple opt-in requests are sent to a customer, each request should distinctly outline the unique categories of Marketing Messages they can anticipate.

  • Periodically assess your opt-in requests and Marketing Messages to ascertain their continued adherence to the aforementioned best practices.

Benefits of Facebook Marketing Messages

  • Facebook Marketing Messages allow you to engage your audience right where they already spend a significant amount of time – within the familiar environment of the Facebook website or mobile Messenger app. This convenience and familiarity lead to higher engagement rates compared to traditional channels.

  • Reaching your audience on the app they are already using eliminates friction and enhances the likelihood of conversions. By meeting them where they're comfortable, you can experience boosted conversion rates that outperform standard communication channels.

  • By creating additional touch-points through Facebook Marketing Messages, you can effectively expedite the customer journey. Initiating conversations with potential customers at any stage of their buying process ensures a smoother and more efficient progression from interest to purchase.

  • Initiating conversations with potential customers, even before they make a purchase, opens up opportunities for lead generation. By capturing their interest and contact information through Messenger interactions, you can nurture these leads and convert them into loyal customers over time.

  • Through one-on-one conversations, you can establish a personalised connection with your customers. This individualised approach allows you to understand their preferences, needs, and pain points, enabling you to tailor your offerings and communication for stronger relationships.

How to Get Opt-ins for Facebook Marketing Messages

As a business, you can only send Marketing Messages via Facebook Messenger if you have received an opt-in from your customers. In fact, these opt-ins can also expire! After six months, just before the Marketing Messages opt-in is about to expire, your customers will receive a re-opt-in request. They will then have the choice of whether or not to continue receiving the Marketing Messages.

But before worrying about expired opt-ins, you have to make sure to get that original opt-in from your customers. Don't worry, there are several ways to get opt-ins, and we'll highlight them below.

Facebook Page

Customers can contact you via the Facebook Page of your business if you turn on messaging. When they redirect to Messenger to chat with you, you can present them with an opt-in request.

Ads that Click to Messenger

Use Facebook advertisements that click to Facebook Messenger to run campaigns. The opt-in request is sent to your customer once they click on the ad.

Facebook m.me Links

These shortened URLs (or QR codes) will redirect your customers to Facebook Messenger to start a conversation. The m.me links can be included in websites, in-store, emails, and social media posts.

Chat Plugin on Website

You can add a Facebook Messenger chat plugin to your company website. When customers click on it, they can engage with you over Facebook Messenger, and you can present them with an opt-in request.

Facebook Messenger via CM.com

Facebook Messenger is a perfect tool for a personalised customer experience while building your online brand community and creating meaningful relationships with your customers.

Make sure that you re-engage interested customers daily, weekly, or monthly with recurring Facebook Marketing Messages to drive conversion. Send them product- or back-in-stock-updates, discounts, and personal offers via personalised messages on Facebook Messenger to create those additional touch-points in the customer buying journey.

We can help you get started with Facebook Marketing Messages.

Was this article interesting?
Share it!
Christel Brouwers
Copywriter at CM.com. Passionate about language and getting CM.com’s message out there. Shares content about CPaaS, Payments and more.

Latest articles

blackfriday-2024-blog-featured-global
Oct 16, 2024 • Conversational AI

The art of simplicity: Helping your customers make quick decisions this Black Friday

Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!

unlock-communication-excellence-with-cpaas
Jul 11, 2024 • CM.com

Unlock communication excellence with CPaaS

Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.

sms-vs-mms-vs-rcs
Jun 03, 2024 • SMS

SMS vs MMS - What is the difference?

There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.

how-popular-is-sms
Mar 01, 2024 • SMS

How popular is SMS in 2024 and how does it add value to businesses?

SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.

The Benefits of A2P Messaging
Feb 28, 2024 • SMS

The benefits of A2P Messaging for business

Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.

WhatsApp vs Facebook Messenger
Feb 12, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

blog-featured-sms-ecommerce
Feb 09, 2024 • SMS

SMS for e-commerce: Create a successful e-commerce strategy with SMS

Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.

drive-engagement-and-convert-your-conversations-with-whatsapp-carousel
Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

Is this region a better fit for you?
Go
close icon