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Customer Data Platform

Know your customers as individuals

A unified Customer Data Platform to create 360° profiles, deliver personalized experiences and boost growth.

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Increase customer lifetime value

Increase relevance and revenue with personalisation at every touchpoint

Reduce total cost of ownership

Easily consolidate existing data platforms and remove redundant tools.

Establish one source of truth

Empower employees to access and understand customer data all in one place.

Rich customer profiles for rich relationships

Leverage your own data sources to build a rich understanding of each customer, decreasing dependence on 3rd party cookies. Our Customer Data Platform unifies data across all touch points into real-time 360-degree customer profiles, enabling you to nurture strong relationships and drive revenue.

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Web tracking

Monitor visitors browsing patterns and merge with the relevant profile when possible.

Integrate data

Integrate first-party data no matter where it’s stored, eliminating dependence on cookies.

Identity resolution

Accurately identify and merge data from the same individual into 360° customer profiles.

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Predict the next step in your customers journey with AI

Enhance customer profiles with AI-driven recommendations, such as predicting behaviour, enabling customer service and marketing to provide truly personalised 1:1 interactions.

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Conversational AI Cloud personalize to your needs drag and drop

Self-learning AI

Connect existing data sources and allow the AI to learn from the start and continuously with every interaction.

Conversational AI Cloud control your answers

Control your AI

Fuel the algorithms with your own business specific context and adjust when necessary to ensure accurate, relevant predictions

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No black box

Gain transparency and view insights into why certain AI-driven recommendations have been suggested.

Integrate across all sources

whatsapp
apple business chat
facebook messenger
viber
instagram messaging
google business messaging
telegram
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Personalised communications made easy

Why work with CM.com's Customer Data Platform?

  1. First-party data collection
  2. Controlled data retention
  3. Integrated analytics & insights
  4. Advanced AI predictions
  5. GDPR-Compliant & ISO 27001

Goodbye siloed solutions.
Hello Engagement Platform.

Our Customer Data Platform seamlessly integrates with our service and marketing tools to create a unified customer experience and unify data across departments. It effortlessly connects to our Mobile Marketing Cloud, AI Decisioning Engine, Mobile Service Cloud and more.

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