Deliver service on your customers terms

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Departments

Customer Service

Ensure your customer service is:

Omnichannel

By being available on your customer's favourite channels.

Fast and effective

By deploying the right tools to reduce handling time.

Personal

By using data insights to add a personal touch.

CM.com’s customer service solutions

Customers expect fast service on every channel. Keeping customers happy, and ensuring efficiency might feel like a delicate balancing act, but with the right solutions, you can deliver seamless customer service.

Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud

Customer service software

Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, whilst your agents can respond simultaneously via one inbox.

Integrate all channels

Customer service via WhatsApp? It's easy using the WhatsApp Business Platform. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.

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Virtual assistants, AI chatbots, and voicebots

Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way.

Start automating