IT & Operations
To your customer's favourite channels using one Business Messaging API.
Seamlessly to one platform for authentication, communication, and notifications.
When new features across various channels are added.
Customers today expect personalised experiences across multiple channels when communicating with businesses. CM.com helps you with the right tools. Below you can read more about our solutions.
Communications Platform - Conversational Channels - Identification Solutions
Engage with your customers on their preferred communication channels, such as WhatsApp, SMS, and Voice, to enable omnichannel conversations, reduce friction in your operations, and improve efficiency.
Connect channels
Allow customers to digitally sign documents and identify or authenticate themselves with OTP or other identity solutions. Create a seamless process while protecting your data and user transactions.
Secure processes
Thanks to timely SMS notifications, clIck and collect customers are notified when Pargo receives orders from suppliers, and when parcels are ready for collection at pick-up points.
To stimulate engagement and automate time-consuming tasks, King Price Insurance implemented SMS notifications via an SMS API.
By deploying Mobile Service Cloud, and using WhatsApp to streamline communication, insurance group Hollard is digitising how insurance products are offered and how claims are submitted.
To provide the best communication and driving experience, CM.com stepped in as a CPaaS partner to help make ConnectedDrive scalable and future-proof.
Picture this...you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage with their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Add SMS to your contact centre and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing the important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.
We all want to get our messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with existing and potential customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.
RCS, or Rich Communication Services, is the latest evolution in text messaging, and it's well on its way to becoming the world's biggest messaging channel. There’s never been a better time to explore what RCS can do for your business.
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