Improve customer engagement by using Facebook's automated business-initiated messages, allowing brands to connect with customers in new and exciting ways not previously possible on the platform.
Keep your audience well-informed by using Facebook to deliver concise newsletters and timely announcements, ensuring they stay up-to-date with your brand's latest developments and news.
Use Facebook to create anticipation for upcoming product launches by sending sneak peeks, behind-the-scenes content, and exclusive teasers, building excitement among your followers.
Boost conversions by sending time-sensitive discounts, limited-time offers, and exclusive deals directly to your audience's inbox through Facebook Messenger, encouraging them to use offers.
Elevate customer happiness by leveraging Facebook as a service channel, delivering a seamless shopping experience, and boosting revenue growth.
Enhance Facebook Messenger support by providing purchase assistance, order tracking, managing returns, optimising costs, and reducing customer wait times.
Automate Facebook Messenger conversations to boost efficiency, cut costs, and leave your customers delighted.
Suggest products, answer questions, and help customers make confident purchases, encouraging them to return.
Transform Facebook Messenger chats into conversions. Deliver a complete shopping journey in a single chat from start to finish.
Connect with 3 Billion users. Facebook Messenger boasts a massive user base, with 90% following businesses and 83% discovering new products and services.
Deliver tailored messages, offers, and promotions, strengthening audience connections and achieving marketing objectives.
Leverage Facebook Messenger for brand discovery, audience education, and sales acceleration.
Unlock a world of possibilities with this versatile app, extending your reach and boosting engagement. It empowers you to recruit, support, advertise, and seamlessly integrate with various social apps.
Here's why innovative businesses choose Facebook Messenger:
Growing User Base: Over 3 billion monthly active users.
Conversational Power: Enables 20 billion monthly conversations.
Bot-Powered Engagement: 300,000 active bots.
Superior Engagement: 70% higher open rates than email.
Business Adoption: Trusted by over 7 million businesses.
Integrate Facebook directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Facebook? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
The impact of social media on leisure and travel is undeniable. Platforms like Instagram and Facebook have transformed how people experience and plan their journeys. They serve as hubs for sharing photos, videos, travel tips, and reviews, essential tools for travellers worldwide.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favourite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, companies must first receive consent to do so.
In today's digital landscape, customer engagement is increasingly shifting towards social media platforms. This shift is well-founded, as personalised messaging on the messaging apps preferred by your customers can greatly enhance your brand awareness. With the introduction of Instagram's new Marketing Messages feature, you now have a powerful marketing tool at your disposal to increase your visibility where your customers are and re-engage them effectively, ultimately boosting your conversion rates.
Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
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