What is a Collections Chatbot?

Making payments simple and easy is the key to converting customers quickly and efficiently. Collections chatbots provide a one-platform solution to collect payments from your customers and can be set up to accept a wide variety of payment methods.

You can also use them to convince delinquent account holders to pay up in a timely manner. If you’re struggling with credit control, a collections chatbot might be just the thing to get your customers’ payments back on track. Make it a seamless journey from message to payment and you’re more likely to collect from busy customers who are easily sidetracked or get put off by complex payment journeys. It’s easy; just keep it simple.

What are the benefits of a collections chatbot?

A seamless payment journey means that customers are encouraged to make payments at the click of a button, especially customers who aren’t inclined to talk to a real person or share payment information over the phone. Collections chatbots are a cost-effective, secure and simple way to collect credit and overdue payments, allowing your collections team to focus on more complex issues and your customers to self-serve.

How to get started with a collections chatbot

Whether you’d prefer a scripted chatbot or an AI chatbot, you can build it with the software offered by CM.com. Our team is available to provide the support you need to future-proof your customers’ payments.