What is a live event chatbot?

A live event chatbot allows customers to get quick answers to their questions before, during and after a live event. Live event chatbots can respond quickly and easily to the sorts of repetitive logistical questions visitors ask about live events, giving agents more time to respond to complex questions or issues. The chatbot can deal with the whole experience, only handing off to customer service agents when a query is escalated to a level the chatbot can no longer manage.

As well as automatically responding to frequently asked questions, an AI-powered chatbot can scrape your website for detailed information in order to answer broader questions. Over time, artificial intelligence chatbots can create their own answers to questions, creating a more conversational experience for consumers. 

What are the benefits of a live event chatbot?

Making it easy for customers to find the event information they need saves them time and creates an enjoyable, stress-free experience for them. Not only that, saving time for your customers will also save time for your customer service team. Creating a seamless customer experience also benefits your event in the long-term, creating positive sentiment and encouraging repeat business. 

How to get started with a live event chatbot

Whether you’d prefer a scripted chatbot or an AI chatbot, you can build it with the software offered by CM.com. Our team is available to provide the support you need to future-proof your customer engagements at live events.