Financial Services
Financial service is a fast-paced sector and fintech has driven the transformation. With so much choice and fierce competition, clients have become more demanding in their search for the best service. Our platform enables your brand to deliver the best experience for your clients.
Digitise the entire banking experience for your clients from onboarding and applications to time sensitive notifications and customer support.
Offer personalised insurance for each client whilst creating a seamless quote and claims experience inside the most popular messaging channels.
Enable clients to create secure and safe transactions whilst offering 24/7 support through their channel of choice.
Enable quick and seamless onboarding via digital signatures and keep client conversations inside their preferred messaging channels.
Give your customer satisfaction the boost it deserves.
Enable your staff to focus on complex service requests from multiple channels inside one inbox while automating repetitive tasks with a chatbot.
Mobile Service CloudProtect your clients and corporate data against security and compliance breaches.
Make sure digital clients are who they claim to be with authentication via SMS, Voice, Push and WhatsApp.
One Time PasswordsFrom new policy onboarding to mobile banking, timing is key. Be there at the precise moment through the channel of choice.
Conversational ChannelsSasfin implemented CM.com's SMS Gateway API to deliver messages at scale, and the messaging success improved increasing customer engagement and satisfaction.
Hollard Group eases communication with CM.com's Mobile Service Cloud and WhatsApp to digitise insurance product offerings and how claims are submitted.
King Price implemented Business Messaging API to deliver SMS to stimulate engagement and automate time-consuming tasks.
Compare Guru uses Mobile Service Cloud integrated with WhatsApp Business to automate and optimise all of their client communication.
Hello Paisa stepped into true conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.
Picture this...you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage with their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Add SMS to your contact centre and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing the important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.
We all want to get our messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with existing and potential customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.
RCS, or Rich Communication Services, is the latest evolution in text messaging, and it's well on its way to becoming the world's biggest messaging channel. There’s never been a better time to explore what RCS can do for your business.
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