Healthcare
Allow patients to confirm, reschedule, and cancel appointments through messaging channels like WhatsApp, Messenger and SMS.
Enable your patients to sign in and conduct COVID-19 screenings through Pages on their phones and improve patient engagement.
Remind patients to refill prescriptions and send them pre-and post-procedure advice as they progress through their health journey.
Help patients whilst freeing up doctors and nurses with self-service conversational AI bots for personalised healthcare experiences.
A patient-centred approach in healthcare is built on personalisation. Our platform enables healthcare providers to streamline operations for their patients.
You can read more about it in our blog.
Remind patients to refill prescriptions before their last dose and provide essential follow-up information when needed. Your pharmacy will be more efficient and enhance patient satisfaction.
Enable patients in making informed decisions. Everyone deserves the insurance and care that is best suited to their needs. Providing the best customer experience possible not only increases patient engagement and retention but also improves care.
Medical services and facilities play a critical role in providing their patients with diagnosis, treatment, and medical services. It is critical to keep clients updated at all times, which is why communication is essential.
Collaborate and share information with medical colleagues from different hospitals, and locations to provide the best treatment for patients.
You can easily work together with other skilled healthcare practitioners, other teams, and external parties such as pharmacists or blood donation agencies using Mobile Service Cloud. The options are endless: leave comments, snooze conversations or assign to the right medical colleague.
Mobile Service CloudEnable patients to connect with healthcare professionals through their preferred channels like WhatsApp, Facebook Messenger, Google Business Messages, Instagram Messaging, SMS, and more.
From remote diagnosis and consultations (through images and video clips) to allowing patients to confirm, reschedule and cancel appointments - make healthcare easier and inclusive throughout the patient's journey to recovery.
Conversational ChannelsCreate a conversational bot that is intelligent and personalised, saving time and improving patient outcomes.
Questions and inquiries can be handled quickly and effectively with the integration of AI Chatbots into WhatsApp. From self service COVID-19 screening, appointment reminders to notifications, such as prescription ready alerts, route patients to the best-skilled doctors or nurses based on past needs.
Conversational AI CloudThe GGD West-Brabant launched GGDChat for contact tracing, using an AI-powered Chatbot during the COVID-19 pandemic.
Amphia uses RCS messaging to optimise communication with patients to support them throughout their healthcare journey.
Jacaranda Health uses the WhatsApp Business solution to enrol women in PROMPTS, an SMS-based platform designed to enhance care-seeking behaviour during and after pregnancy.
Picture this...you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage with their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Add SMS to your contact centre and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing the important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.
We all want to get our messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with existing and potential customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.
RCS, or Rich Communication Services, is the latest evolution in text messaging, and it's well on its way to becoming the world's biggest messaging channel. There’s never been a better time to explore what RCS can do for your business.
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