Leisure and Travel
Social distance, health and hygiene regulations create a need for seamless and touchless service.
Go beyond the physical ways of interacting and reach your guests via different online messaging channels.
Delivering the best service goes beyond the hotel lobby and should also include all online interaction.
Personalise your marketing messages to reach your guests on their mobile phones and preferred channels.
The hospitality industry is a fast-moving, dynamic sector. With so much choice and fierce competition, guests have become more and more demanding in their search for the best experience at the best price. Our platform enables your brand to deliver the best possible experience for your guests.
Giving your guests the opportunity to ask short questions via the channel most convenient for them, ensures they can spend as little time as possible between the research and booking phase.
Google’s Business Messages is transforming the digital landscape within the hospitality industry. Guests can reach out through multiple channels like Google Search, Google Maps, Website, and more thereby meeting them on the channels most convenient for their experience.
Conversational ChannelsNow that your customers can contact you from anywhere in the world, at any time, and on any device, you need to expand your traditional messaging channels beyond phone or email.
From WhatsApp and Facebook Messenger to Instagram Messaging and more, combine the channels most convenient for your customers. Thankfully, Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.
Mobile Service CloudCreate an intelligent, personalised conversational bot without a single line of code.
From self-service check-ins, restaurant orders, to anticipating needs based on past activity, integrating a Scripted or AI Chatbot into WhatsApp Business. Queries will be solved quickly, efficiently and increase five-star reviews and customer satisfaction.
Conversational AI CloudGuests want to feel valued and heard throughout their journey and therefore it's important to make their experience an unforgettable one.
Through Mobile Marketing Cloud, you can really get to know your guests. Gather preferences like dietary requirements, whether they prefer romantic or family settings and use this information to send personalised offers via their favourite channels.
Mobile Marketing CloudWe've collaborated with our customers to share their success stories.
“In conjunction with a scripted chatbot, WhatsApp has given us a powerful solution to support more than 68 000 customers and provide prompt consistent responses."
SafariNow.com turned to CM.com's SMS API to deliver notifications to its bookers and sellers to keep them informed about booking confirmations, incoming quotes, inquiries and cancellations.
RVshare realised a significant increase in inbound traffic from desktop users, and nearly doubled the visible returning visitors on Safari using TraceDock.
Sushi Shop turned to CM.com's SMS API to deliver notifications around the world and improve customer experience.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
WhatsApp Pricing is based on conversation categories with corresponding fees. Read all about the pricing model in this blog. Meta has announced some upcoming pricing changes for 2024 and 2025. Find out what those changes mean for you!
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!
Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: Verification API.
By 2010, CM.com knew it was time to expand beyond our roots. What begun in nightclubs had grown into a broader client base across various industries. It was time to push boundaries—both literally and figuratively. Here’s the story of our international journey, filled with challenges, triumphs, and lessons.
What started as ClubMessage — focused on SMS marketing for nightclubs — quickly evolved into a technology powerhouse capable of handling millions of messages. Within just five years, the company had not only built a vast reach among young people but also developed its own technology to manage high volumes of SMS traffic. This rapid growth saw CM.com become the Netherlands' largest SMS buyer, with its technology branching out into new sectors like television and banking.
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