Enhance your business service experiences

Improve professional relationships and personalise support for all your clients.

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Industries next icon Professional Services

You deliver the experience, we deliver the tools

Our platform enables your brand to deliver the best experience for your clients. Enable omnichannel communication that will improve your overall efficiency and increase the level of service for your clients.

How CM.com can help your business

Clients can reach you easily, anytime, anywhere via their favourite channel.

Send relevant and secure updates such as lease agreements and legal documents.

Ensure confidential documents and files are processed more securely.

Optimise interactions to increase quality with an omnichannel inbox.

Empower your staff to deliver support on any channel inside one inbox.

Create personal experiences for your clients

Recruitment

Recruitment

Enable clients and colleagues to complete contracts quickly and securely wherever they are. This immediately improves efficiencies as well as secures interactions via Two-Factor Authentication using SMS, Email or WhatsApp.

Real Estate

Real Estate

The home-buying and renting process is a stressful time for people. From property viewing to lease signing - enable it all through channels which are most convenient for clients.

Legal Services

Legal Services

Clients want to communicate with you in the way they like best which means providing them with on-the-go access to your customer support through their favourite messaging channels.

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Adding value to business services

With the right technology, recruitment, real estate, and legal services can speed up manual business processes, and increase the level of service within your business.

Discover our Solutions
Conversational AI

Use Conversational AI to connect with clients

Using preferred channels ensures that buyers are more likely to read messages and respond - create efficiency by automating FAQs inside these channels, so your agents can focus on selling more.


Conversational AI Cloud

Customer stories to inspire your business

Be inspired by our customers who specialise in Recruitment and Real Estate and discover how they improve customer engagement with their clients.

Latest articles

blog-25-years-highstreet
Jul 12, 2024 • CM.com

Will you join me at Highstreet?

Picture this...you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.

unlock-communication-excellence-with-cpaas
Jul 11, 2024 • CM.com

Unlock communication excellence with CPaaS

Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.

sms-vs-mms-vs-rcs
Jun 03, 2024 • SMS

SMS vs MMS - What is the difference?

There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.

SMS Appointment Notifications
May 16, 2024 • SMS

Streamline your business to success with SMS notifications

Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.

SMS Security
May 16, 2024 • Security

Secure your business with SMS OTPs and alerts

In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage with their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.

engage-platform-effect-customer-service
May 10, 2024 • CM.com

Happy clients, happy agents: The "platform effect" in customer service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

sms-email-leads
May 10, 2024 • SMS

Optimise the customer experience with valuable insights and direct live support via SMS

Add SMS to your contact centre and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing the important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.

Aplicación de WhatsApp Business Platform para eCommerce
May 08, 2024 • WhatsApp

Quality customer engagement with the WhatsApp Business Platform

We all want to get our messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with existing and potential customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.

Why You Need RCS to Boost Sales
May 03, 2024 • RCS

The value of RCS in retail & eCommerce

RCS, or Rich Communication Services, is the latest evolution in text messaging, and it's well on its way to becoming the world's biggest messaging channel. There’s never been a better time to explore what RCS can do for your business.

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