Utilities and Telcom
of Utility and Telecom companies have customer experience on their top five priority to improve.
of Utilities are likely to invest in a mobile-first experience integrating transactions.
of Utilities consider a conversational AI solution to improve their overall customer experience.
Automate FAQs, answer enquiries, send load shedding schedule updates, handle complaints and proactively reach out to your customers with conversational channels such WhatsApp, Twitter and more.
Communicate securely with customers on the channels they prefer to use, send water cut reminders, payment reminders and provide contract renewals through secure end-to-end encryption.
Customers want more information from their telecom providers in order to gauge the value of their service. They also want efficient and timely communications for everything from contract renewals and update opportunities.
Positive customer interactions in utilities and telecommunications are few and far between. As long as the lights stay on, or the water is running, there’s no problem. It is only when something goes wrong that customers get in touch. So, how can you remove negativity from these conversations and ensure customer satisfaction?
Most people don’t want to spend half an hour in a queue to sort out a direct debit. If you can automate that process, they’ll leave having had a far more positive experience. Mobile Service Cloud lets you manage your interactions via a single dashboard and automate repetitive tasks via a chatbot.
Before implementing Chatbot O, Oxxio's customer interactions were mostly negative because people only contacted them when there was a problem.
Oxxio, therefore, decided to engage in more positive conversations with its customers using Conversational AI Cloud. It aims to play a different role in their lives, by engaging customers to save energy in a fun and easy way.
Conversational AI CloudPicture this...you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage with their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Add SMS to your contact centre and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing the important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.
We all want to get our messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with existing and potential customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.
RCS, or Rich Communication Services, is the latest evolution in text messaging, and it's well on its way to becoming the world's biggest messaging channel. There’s never been a better time to explore what RCS can do for your business.
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