Utilities and Telcom
of Utility and Telecom companies have customer experience on their top five priority to improve.
of Utilities are likely to invest in a mobile-first experience integrating transactions.
of Utilities consider a conversational AI solution to improve their overall customer experience.
Automate FAQs, answer enquiries, send load shedding schedule updates, handle complaints and proactively reach out to your customers with conversational channels such WhatsApp, Twitter and more.
Communicate securely with customers on the channels they prefer to use, send water cut reminders, payment reminders and provide contract renewals through secure end-to-end encryption.
Customers want more information from their telecom providers in order to gauge the value of their service. They also want efficient and timely communications for everything from contract renewals and update opportunities.
Positive customer interactions in utilities and telecommunications are few and far between. As long as the lights stay on, or the water is running, there’s no problem. It is only when something goes wrong that customers get in touch. So, how can you remove negativity from these conversations and ensure customer satisfaction?
Most people don’t want to spend half an hour in a queue to sort out a direct debit. If you can automate that process, they’ll leave having had a far more positive experience. Mobile Service Cloud lets you manage your interactions via a single dashboard and automate repetitive tasks via a chatbot.
Before implementing Chatbot O, Oxxio's customer interactions were mostly negative because people only contacted them when there was a problem.
Oxxio, therefore, decided to engage in more positive conversations with its customers using Conversational AI Cloud. It aims to play a different role in their lives, by engaging customers to save energy in a fun and easy way.
Conversational AI CloudThe holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
WhatsApp Pricing is based on conversation categories with corresponding fees. Read all about the pricing model in this blog. Meta has announced some upcoming pricing changes for 2024 and 2025. Find out what those changes mean for you!
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!
Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: Verification API.
By 2010, CM.com knew it was time to expand beyond our roots. What begun in nightclubs had grown into a broader client base across various industries. It was time to push boundaries—both literally and figuratively. Here’s the story of our international journey, filled with challenges, triumphs, and lessons.
What started as ClubMessage — focused on SMS marketing for nightclubs — quickly evolved into a technology powerhouse capable of handling millions of messages. Within just five years, the company had not only built a vast reach among young people but also developed its own technology to manage high volumes of SMS traffic. This rapid growth saw CM.com become the Netherlands' largest SMS buyer, with its technology branching out into new sectors like television and banking.
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