Empower customers to contact agents on their preferred messaging channel
Provide customers with quick responses and decrease contact time by 39%
Deliver personalised, relevant and accurate service to each individual customer
Mobile Service Cloud merges your customers’ favourite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.
Direct all conversations to the right agent for expert advice and a seamless experience.
Allow agents to collaborate with colleagues or partners without leaving the conversation.
Upload internal documents to ensure all agents work from the same information.
Our AI assistant boosts productivity by suggesting answers, enhancing writing quality, providing translations, and summarising conversations all in one single view to elevate customer satisfaction.
Request a demoReach resolutions faster with accurate AI-generated answer suggestions based on your knowledge centre.
Customise your responses instantly with a single click - adjust tone, translate, correct spelling, expand, or rephrase.
Quickly understand conversations with AI-generated summaries, highlighting key customer questions and essential points.
Present detailed customer profiles directly from any platform right next to the customer conversation. Ensure your agents have all the relevant information at hand to deliver personalised support to each individual customer.
Integrate all customer data from existing platforms
View order history and previous service conversations
Utilise tags to identify customers based on service interactions
Mobile Service Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and agents. It effortlessly works with our Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels and more.
Our Engagement Platform connects our AI Chatbot and Agent Inbox to enable smooth handovers from chatbots to live agents with detailed conversation summaries.
Our Engagement Platform combines our Marketing Solutions and Agent Inbox to activate campaigns and newsletters based on service information, designated tags and customer sentiment.
Our Engagement Platform integrates Mobile Service Cloud with all Conversational Channels, including Live Chat, WhatsApp and even Voice, so you can offer customer service on any channel.
CM.com has been the perfect partner for us. Not only is the service provider reputable but the team is invested in the continued success of our business, and are as mindful as we are in achieving effective (two-way) customer communications that will last a lifetime.
For us, it's essential that all communication – whether it's a call, email, chat, social media, or WhatsApp – is managed from a single environment.
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
✔ Basic - Per user per month - R607.95
Easily organise customer service for all modern communication channels.
✔ Advanced - Per user per month - R1,153.95
Efficiently manage a high volume of customer service conversations with your team.
✔ Pro - Per user per month - R2,098.95
Deliver unmatched customer service and improve the customer experience.
Want to see Mobile Service Cloud in action? Fill out the form for a free demo from one of our experts.
Customer service software is a platform businesses use to handle customer inquiries and complaints efficiently across various channels like email, phone, chatbots, social media, and self-service options. It centralises customer interactions, making it easier for service teams to manage, prioritise, and respond to requests from any location at any time.
Learn moreA knowledge centre holds an extensive repository of internal company information within a unified platform. This singular source of truth provides your entire organisation access to real-time information at a centralised location. This dynamic database ensures that the most accurate and pertinent answers are consistently available.
Learn moreWhatsApp for customer service enables real-time customer service, providing all necessary information in one place. It offers direct access to consumers, improving overall customer service quality. The aim is to offer clear information through one-on-one app conversations, allowing businesses to send concise questions for easy customer response.
Learn moreA customer service chatbot efficiently handles various queries, utilising connected databases for complex questions. With relevant data, the bot provides personalised responses, adapting to the customer, context, and intent. This automation enhances team productivity, ensuring a consistent and improved customer experience by responding to queries, using databases, and making personalised recommendations.
Learn moreDiving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Contrary to what you may believe about the preferences of the younger generations, recent data indicates that the telephone remains the favoured method of customer support for 69% of consumers across various age groups, including Gen Z and millennials. Additionally, there has been a consistent upward trend in Google searches for "phone number customer service" in the US over the past five years. This demonstrates a sustained and growing reliance on phone-based customer service solutions, highlighting its enduring significance in the contemporary consumer landscape.
Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?
WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? How can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.
When you go to any event, questions are likely to arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organisation. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
Once your customer service team has more than three employees, it is difficult to explain to the rest of the organization what the customer service conversations are about. Adding tags to service conversations is a good method to tackle that problem.
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Select a region to show relevant information. This may change the language.
Ensure seamless live agent handover
+27 (21) 180 2560
