Juniper Research Recognised CM.com as “Established Leader” in Three Categories: Conversational Commerce, CPaaS Vendors and Messaging Platforms.

In 2021 Juniper Research recognised CM.com as “Established Leader” in three categories: Conversational Commerce, CPaaS Vendors and Messaging Platforms.

Conversational Commerce

Juniper Research awards CM.com with the prestigious position of “Established Leader” in their Leaderboard for Conversational Commerce. The study shows that the total spend over conversational commerce channels will reach $290 billion by 2025; rising from $41 billion in 2021. Companies covered are Amazon, Alibaba, Facebook and Google Dialogflow which all demonstrate capabilities in processing transactions via conversational channels. Juniper Research recognised CM.com to be among the top 5 leaders in this field. - November 2021

CPaaS Vendor

CM.com is ranked by Juniper Research as “Established Leader” as CPaaS vendor and receives high scores in 6 out of 11 categories on the Leaderboard Heatmap. Juniper Research has found that the global value of the CPaaS market will exceed $10 billion for the first time next year; rising from $8.6 billion in 2021. This represents growth of 17% year-on-year. - September 2021

Messaging Platform

The analysts of Juniper Research rank CM.com as “Established Leader” in their Competitor Leaderboard for Messaging Platforms. The new Competitor Leaderboard report of Juniper Research provides a visual representation of the competitive positioning of the leaders within Messaging Platforms to enable stakeholders to view their relative position within the market. We can be proud to be ranked as a Top 5 vendor in this elite group of global vendors. For a second year in a row we are among the best of breed in the industry. - September 2021

About CM.com

CM.com is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our portfolio includes communications and payments platforms that will help automate conversations and engagement with your customers across multiple mobile channels, blended with seamless payment capabilities. You will be able to drive sales, gain customers and keep your existing customers happy. Anywhere, anytime.