Conversational Channels
Pricing based on annual billing
Incl. 1 profile
Easily start interacting with your customers via their preferred channel
1 Conversational Profile: pick one channel next to SMS to engage your customers
**No monthly fee, only pay for messaging traffic
Incl. 4 profiles
Add extra channels and meet customers where they are for the best experience
4 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing
Incl. 14 profiles
Scale up your conversational strategy, engage your audience anytime, anywhere
14 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing
Incl. 99 profiles
Rely on our platform to give a great customer experience on any relevant channel
99 Conversational Profiles: add channels or more locations, numbers, or accounts
Customised implementation to match your needs
SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
Access to the self-service CM.com platform that allows you to onboard new channels and keep control of your traffic
Access to our local technical support and customer success team via Email, Live Chat and phone. Please contact us for a personalised support plan.
Compare the use cases below
Ideal for continuous engagement within a month with your customers. This bundle counts unique users with whom messages were exchanged within a calendar month.
Ideal for inbound and outbound conversations within a 24-hour window. This bundle counts the amount of sessions exchanged with a unique user that lasts 24-hours.
Ideal for sending out single messages with limited expected responses. This bundle counts all your outbound (MT) and inbound (MO) messages.
| MONTHLY ACTIVE USERS BUNDLE | Monthly Fee | CONVERSATIONS BUNDLE | Monthly Fee | MESSAGES BUNDLE | Monthly Fee |
|---|---|---|---|---|---|
| MONTHLY ACTIVE USERS BUNDLE | Monthly Fee | CONVERSATIONS BUNDLE | Monthly Fee | MESSAGES BUNDLE | Monthly Fee |
Up to 500 |
R 1888.95 |
Up to 1000 |
R 1468.95 |
Up to 5000 |
R 1048.95 |
Up to 1000 |
R 2938.95 |
Up to 2500 |
R 2623.95 |
Up to 10 000 |
R 1468.95 |
Up to 2500 |
R 5353.95 |
Up to 5000 |
R 3883.95 |
Up to 25 000 |
R 2623.95 |
Up to 5000 |
R 7978.95 |
Up to 10 000 |
R 5563.95 |
Up to 50 000 |
R 3883.95 |
Up to 10 000 |
R 11863.95 |
Up to 25 000 |
R 10078.95 |
Up to 100 000 |
R 5563.95 |
> 10 000 |
Contact us for custom pricing |
> 25 000 |
Contact us for custom pricing |
> 100 000 |
Contact us for custom pricing |
* Pricing based on annual billing, for monthly invoicing add 5%.
** Additional channel-based costs may apply.
| MONTHLY ACTIVE USERS | CONVERSATIONS | MESSAGES |
|---|---|---|
| MONTHLY ACTIVE USERS | CONVERSATIONS | MESSAGES |
R 4.95 |
R 1.98 |
R 0.1485 |
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